Assistant Store Leader - Visual

Tapestry•San Diego, CA

About The Position

The Assistant Store Leader partners with the Store Leader to maximize store productivity and profitability through leadership, coaching, and operational excellence. The role sets the tone on the sales floor, elevates service through omni-channel and virtual selling, and fosters an inclusive environment where associates can thrive as their authentic selves. The Assistant Store Leader leads client and service initiatives, develops and coaches the team, owns sales planning and forecasts, champions Kate Spade’s brand and visual standards, and oversees store operations. The role acts as Store Leader in their absence and supports sales and engagement through live-stream shopping and social media trends.

Requirements

At least 2 years of retail management experience in fashion/lifestyle or a comparable environment.
A combination of education and experience will be considered.
Strong leadership, communication, and organizational skills.
Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook; experience with retail systems.
Ability to analyze selling reports, identify trends, and react quickly.
Strong English language proficiency.
For EU roles, ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy season, high-traffic retail days, and public holidays.
Ability to lift at least 25 lbs regularly and up to 50 lbs occasionally, and to climb, bend, kneel, and maneuver around the sales floor and stockroom.

Responsibilities

Model Kate Spade service behaviors and selling standards, and lead a high-energy, client-focused environment.
Drive omni-channel and virtual selling; ensure clienteling through client books, outreach, and loyalty programs.
Empower the team to personalize experiences and resolve customer issues effectively.
Lead customer data capture to support marketing and repeat business.
Recruit, onboard, and develop diverse talent; provide coaching and manage underperformance.
Set clear goals, review KPIs such as traffic, conversion, UPT, and AUR, and coach to results.
Act as Store Leader in their absence and foster an inclusive, motivating culture.
Build community networks to support recruiting and brand awareness.
Own store sales plans and forecasts, and create action plans to address business opportunities.
Inspire the team to exceed performance standards across all selling channels.
Partner with corporate teams to analyze market data and optimize strategies.
Champion Kate Spade’s aesthetic and philosophy, and maintain brand and operating standards.
Execute visual directives and ensure an impeccable store environment.
Communicate sell-through, stock trends, and customer feedback to improve results.
Oversee opening and closing procedures, cash handling, and facility security.
Manage schedules and payroll budgets, adjusting staffing to business needs.
Ensure compliance with policies, safety, and loss-prevention standards.
Support inventory management, cycle counts, and shipment accuracy.
Manage live-stream shopping sessions and leverage social media trends to drive engagement.