Assistant Store Leader

Tapestry•Napa, CA

About The Position

As an Assistant Store Leader at Kate Spade New York, you partner with the Store Leader to maximize store productivity and profitability through leadership, coaching, and operational excellence. You set the tone on the sales floor, elevate service through omni-channel and virtual selling, and create an inclusive environment where associates can thrive as their authentic selves. The role includes leading client service and sales, developing and coaching the team, planning and forecasting store business, maintaining brand and visual standards, and overseeing store operations. You may act as Store Leader in their absence. Responsibilities also include managing live stream shopping sessions and using social media trends to drive engagement. Kate Spade New York is part of Tapestry, a global house of brands. Tapestry describes itself as committed to equity, inclusion, diversity, innovation, and an inclusive workplace. The listed base pay range is $18.50–$31.50. The posting notes that the job duties are a sample and are not an exhaustive list of performance requirements.

Requirements

At least 2 years of retail management experience in a fashion/lifestyle or comparable environment.
A combination of education and experience will be considered.
Strong leadership, communication, and organizational skills.
Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook; experience with retail systems.
Ability to analyze selling reports, identify trends, and react quickly.
Strong English language proficiency.
For EU positions, ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy season, high-traffic retail days, and public holidays.
Ability to lift at least 25 lbs. regularly and up to 50 lbs. occasionally, and to climb, bend, kneel, and maneuver around the sales floor and stockroom.

Responsibilities

Model Kate Spade service behaviors and selling standards, and lead a high-energy, client-focused environment.
Drive omni-channel and virtual selling; ensure clienteling through client books, outreach, and loyalty programs.
Empower the team to personalize customer experiences and resolve customer issues effectively.
Lead customer data capture to support marketing and repeat business.
Recruit, onboard, and develop diverse talent; coach associates and manage underperformance.
Set clear goals, review KPIs including traffic, conversion, UPT, and AUR, and coach the team to results.
Act as Store Leader in the Store Leader’s absence and foster an inclusive, motivating culture.
Build community networks to support recruiting and brand awareness.
Own store sales plans and forecasts, and create action plans to address business opportunities.
Inspire the team to exceed performance standards across all selling channels.
Partner with corporate teams to analyze market data and optimize strategies.
Champion Kate Spade’s aesthetic and philosophy and maintain brand and operating standards.
Execute visual directives and ensure an impeccable store environment.
Communicate sell-through, stock trends, and customer feedback to improve results.
Oversee opening and closing procedures, cash handling, and facility security.
Manage schedules and payroll budgets, adjusting staffing to business needs.
Ensure compliance with policies, safety, and loss prevention standards.
Support inventory management, cycle counts, and shipment accuracy.
Manage live stream shopping sessions and leverage social media trends to drive engagement.