Assistant Staffing Coordinator

Assisting Hands Irvine & Dana Point•San Juan Capistrano, CA

8d•Onsite

About The Position

This position is primarily responsible for supporting the recruitment of high quality candidates and staffing and scheduling services for the Assisting Hands® Irvine & Dana Point office. The Assistant Staffing Coordinator supports efforts to match caregivers with clients based on needs, preferences and skill set. This position involves extensive telephone work and interaction with caregivers, clients, and other health care professionals. The Assistant Staffing Coordinator also responds to inquiries from prospective clients to effectively increase our client base.

Requirements

At least 1 year of experience in staffing or customer service, preferably in a senior service or health care setting.
Excellent telephone, interpersonal, and relationship building skills.
Must be well-organized, able to multi-task and have excellent attention to detail in a flex-paced environment.
Must be an efficient and effective problem solver and able to work independently.
High School Diploma/GED required.

Nice To Haves

Associates or Bachelor’s Degree preferred.
CNA in good standing a plus.

Responsibilities

Assists with management of job posts, and tracks applicant progress across multiple platforms.
Supports interviews, selection, and onboarding of new caregivers.
Assists with management of matching appropriate caregivers to client cases based on personality, availability, experience, and skill set.
Aids in ensuring all cases are covered and gets involved in arranging for substitute/back-up coverage as necessary. This could include emergency coverage by the incumbent.
Supports the handling/resolution of caregiver issues, problems, and scheduling changes.
Helps identify sources for recruiting potential caregivers, such as new job boards, job fairs, open houses, etc.
Provides information about services to prospective clients.
Responsible for maintaining caregiver and client files and keeping them up to date.
Ensure CDSS compliance requirements are met and documented for all caregivers.
Serves as the backup point of contact for clients, caregivers, and associated service providers.
Works in partnership with management to support caregivers and help resolve attendance or performance issues.
Works closely with Administrator to ensure that hours and pay rates are correct for payroll and billing rates are appropriate for invoicing.
Participates in on-call rotation (evening & weekends)