Assistant, Specialty Pharmacy

Cencora•Edmonton, AB

9d•Onsite

About The Position

Supports specialty pharmacy workflows across prescription intake, benefit verification, claims follow-up, prior authorization support, and fulfillment activities using established procedures. Coordinates required documentation and daily handoffs for prior authorization, clinical review, and related operational requests within defined timelines. Reviews claims, orders, refill activity, shipment details, and inventory information to identify routine discrepancies and complete approved corrective actions. Tracks backorders, substitutions, replenishment updates, and product availability issues to support continuity of pharmacy operations. Documents workflow activity, issue resolution steps, and required records accurately to maintain traceability and compliance with privacy, safety, and audit standards. Communicates workflow status, missing information, and routine operational issues to pharmacists, technicians, payers, service teams, and other approved contacts. Shares standard process guidance with peers and newer team members and supports updates to checklists, templates, or workflow notes after review and approval.

Requirements

High school diploma/GED or equivalent experience required.
2+ years of experience in pharmacy support, healthcare operations, claims processing, medication access, fulfillment support, or a related operational environment required.

Nice To Haves

Certification in pharmacy technician practice, or equivalent preferred.

Responsibilities

Supports specialty pharmacy workflows across prescription intake, benefit verification, claims follow-up, prior authorization support, and fulfillment activities using established procedures.
Coordinates required documentation and daily handoffs for prior authorization, clinical review, and related operational requests within defined timelines.
Reviews claims, orders, refill activity, shipment details, and inventory information to identify routine discrepancies and complete approved corrective actions.
Tracks backorders, substitutions, replenishment updates, and product availability issues to support continuity of pharmacy operations.
Documents workflow activity, issue resolution steps, and required records accurately to maintain traceability and compliance with privacy, safety, and audit standards.
Communicates workflow status, missing information, and routine operational issues to pharmacists, technicians, payers, service teams, and other approved contacts.
Shares standard process guidance with peers and newer team members and supports updates to checklists, templates, or workflow notes after review and approval.