Assistant Spa / Retail Manager

European Wax Center • Reno, NV

19d • Onsite

About The Position

As an Assistant Center Manager at European Wax Center, you are the heartbeat of the floor. You coach the team, own the guest experience, drive sales, and step in as the leader-on-duty when it counts. This role is for someone who already leads and is ready to do it with real responsibility and a clear path to more. We are Ballast Wax, a fast-growing multi-unit EWC franchisee, building from within and seeking ACMs who are excited about the beauty and wellness industry, passionate about guest care, and hungry to grow into Center Managers and beyond.

Requirements

• 2+ years of experience in a guest-facing role (beauty, spa, retail, hospitality, or similar)
• Experience leading, training new hires, running shifts solo, handling escalations, or stepping up when it mattered
• Comfortable recommending products and services; ability to educate rather than hard-sell
• Ability to coach someone who's struggling with empathy
• Genuine love for the beauty and wellness industry
• Personal skincare or waxing routine, follows the space, and wants to build a career in it
• Available for evenings, weekends (one shift, not both), and flexible weekday hours
• Reliable transportation

Responsibilities

• Set the tone for every guest interaction - warm, professional, and consistent
• Proactively address concerns and resolve issues before they escalate
• Ensure every guest leaves feeling confident they'll come back
• Lead by example in educating guests on Wax Passes, products, and services
• Motivate and coach the team to hit individual and center KPIs
• Stay sharp on promotions, product launches, and brand updates
• Support local marketing and community engagement efforts
• Coach Guest Service Associates and Wax Specialists on the floor daily
• Help onboard new team members and create a welcoming environment
• Hold the standard - service, professionalism, accountability - in the CM's absence
• Act as point of contact and decision-maker when leading the shift solo
• Own opening and closing procedures with precision
• Ensure cleanliness, sanitation, and presentation standards are never compromised
• Support accurate POS transactions and guest profile management
• Assist with daily admin tasks, inventory, and reporting

Benefits

• Competitive Pay + Bonuses
• Monthly performance bonuses tied to team and center goals
• Commission on personal sales
• Structured path from ACM to Center Manager and beyond
• 30-60-90 day onboarding with mentorship
• Ongoing training, coaching, and development support
• 2 weeks PTO after first 90 days
• Consistent shift structure - one weekend shift, not both
• Medical insurance (55% employer contribution)
• Supplemental insurance benefits
• 401(k) with employer match
• Paid Time Off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed