Spa Assistant Manager

Indianapolis • Zionsville, IN

4d • Onsite

About The Position

The Woodhouse Spa-Indianapolis is seeking a passionate Spa Assistant Manager to partner with our Spa Director and help lead one of Indianapolis' premier luxury spa destinations. This position supports the Spa Director in daily spa operations, including supervising front desk and service teams, managing scheduling, and ensuring a smooth and welcoming guest & team experience. The Spa Assistant Manager helps maintain high standards of service, addresses guest concerns, and promotes a positive, professional atmosphere. Day-to-day responsibilities include monitoring staff performance, assisting with training and coaching, overseeing inventory and product displays, and supporting the implementation of promotions and spa programs. The role also involves basic reporting, collaborating on budget and revenue goals, and ensuring that spa facilities are clean, safe, and aligned with brand standards.

Requirements

• 2-4 years of leadership experience in hospitality, luxury retail management or cosmetic leadership.
• Strong skills in Spa Management and Skin Care knowledge.
• Proven ability to deliver high levels of Customer Service and Customer Satisfaction.
• Ability to handle guest feedback and resolve concerns professionally.
• Basic financial acumen, including familiarity with Budgeting, revenue goals, and cost control within a service-oriented environment.
• Strong interpersonal, communication, and coaching skills.
• Ability to lead diverse teams and foster a collaborative, guest-focused culture.
• Comfort with scheduling systems, point-of-sale software, and basic reporting.
• Ability to work flexible hours, including evenings and weekends.
• Ability to stand or walk for extended periods as required in a spa environment.

Nice To Haves

• Extensive sales background in skincare preferred.
• Previous experience in a spa, wellness, or luxury service setting is preferred.

Responsibilities

• Supports the Spa Director in daily spa operations.
• Supervises front desk and service teams.
• Manages scheduling.
• Ensures a smooth and welcoming guest & team experience.
• Maintains high standards of service.
• Addresses guest concerns.
• Promotes a positive, professional atmosphere.
• Monitors staff performance.
• Assists with training and coaching.
• Oversees inventory and product displays.
• Supports the implementation of promotions and spa programs.
• Involves basic reporting.
• Collaborates on budget and revenue goals.
• Ensures that spa facilities are clean, safe, and aligned with brand standards.

Benefits

• Health insurance
• Paid time off
• Vision insurance
• 401(k)
• Dental insurance
• Employee discounts on products and services
• Growth and advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed