Assistant Spa Manager

Brasada Ranch • Powell Butte, OR

9h • Onsite

About The Position

As a member of our spa team, you will work with and be a part of a close knit family that look out for each other and thrive as a team. You will help maintain a calming atmosphere for all guests on their getaway and use that same sense of calm to focus your energy to a stress-free work environment. The Spa Assistant Manager is a key leadership position that supports the Spa Manager in the day-to-day management of all Spa Brasada operations. This includes overseeing the reception area with the ability to check guests in and out, answering phone calls, assisting guests with questions regarding spa services and products, and booking all appointments. The Spa Assistant Manager will also assist the Spa Manager with operational tasks such as inventory, stocking and maintaining an exceptional level of cleanliness throughout the Spa. The ideal candidate is solution oriented and has the ability to work independently, and also loves being the go-to person for both their team members and guests.

Requirements

• Minimum of 2 years experience in customer service
• 1-2 years of supervisory experience
• Prior retail experience
• Computer competency to include- excel, word, POS (Jonas, Booker)
• Experience working in a Private Resort setting
• Time management skills
• Must be detail-oriented and have ability to multi-task.
• Ability to be efficient and productive in a fast-paced environment.
• Enjoy working with people and possess a friendly and outgoing personality.
• Excellent communication, listening and problem solving skills.
• Must be efficient and able to work without constant direct supervision.
• Licensed Massage Therapist or Esthetician highly preferred.

Nice To Haves

• Licensed Massage Therapist or Esthetician highly preferred.

Responsibilities

• Properly open and close spa each day according to Standard Operating Procedures.
• Accurately book, change, and cancel spa appointments.
• Ensure staffing levels are appropriate for the day's appointments.
• Provide detailed descriptions of spa treatments, packages, services, facility features and hours of operation.
• Oversees all areas within the Spa including retail, locker rooms, inventory, operation supplies, and vendor management.
• Assist Spa Manager with Team scheduling.
• Assist Spa Manager with Inventory.
• Care and general upkeep of the spa locker rooms, folding laundry, restocking.
• Handle guests' questions and concerns professionally and courteously.
• Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.
• Be a leader to Spa Team members and ensure high motivation, provision of high-quality service, and ongoing training.
• Maintain a clean; safe, fully stocked and well organized work environment.
• Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time.
• Communicate to management any and all occurrences involving staff or guests in the spa that require attention.
• Perform additional responsibilities and duties as assigned.

Benefits

• Medical, Dental and Vision company sponsored benefit package available to full-time employees
• 401k with company match
• Tuition reimbursement program
• Free golf privileges
• Seasonal Family Pass to the athletic center
• Employee discounts at all restaurants, spa services, and retail
• One complimentary trail ride with Brasada Trails
• Variety of company-wide celebrations, like our end-of-season bash, holiday party, and scramble golf tournament/BBQ.
• Generous raffles

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed