Assistant Slot Shift Manager

Four Queens Hotel & Casino•Las Vegas, NV

7d•Onsite

About The Position

Responsible for all activities pertaining to slots on the casino floor for the assigned shift and area. Assists the Casino Manager-Slots as required. This role involves monitoring staff levels, bank/floor assignments, and daily/weekly schedules, including breaks. The Assistant Slot Shift Manager is directly responsible for training slot employees, providing them with the necessary knowledge and direction. They monitor compliance with company, departmental, and regulatory rules, providing feedback and disciplinary action as needed. The position requires making sound decisions, motivating personnel, and exhibiting effective supervisory skills. Responsibilities include assisting with jackpot and fill transactions, possessing a thorough knowledge of slot machines, and maintaining the security of games, money, and employees. Building long-term relationships with customers, handling disputes to ensure satisfaction, and completing performance reviews and disciplinary notices accurately and on time are key aspects. The role involves monitoring employee performance, providing training and coaching, and ensuring management is available on the floor. Recommendations for departmental efficiency and business growth are expected, along with coordinating daily functions with support departments. Adherence to attendance guidelines and company policies is mandatory.

Requirements

Ability to maneuver to all areas of the casino.
Ability to lift up to 40 pounds.
Ability to bend, reach, kneel, twist, and grip items.
Ability to walk and be on feet for long periods of time.
Sense of urgency and ability to keep pace with peak business levels and customer demands.
Ability to work in stressful situations with constant public contact and frequent interruptions.
Basic math skills.
Ability to read, write, speak, and understand English.
Ability to respond to visual and aural cues in a loud, fast-paced environment.
Ability to tolerate secondary tobacco smoke.
Ability to work any day, any shift.
High school diploma or equivalent.
One-year casino experience, preferably in slot operations.
Previous guest contact experience.
Strong supervisory and leadership skills.
Professionalism and excellent verbal and written communication skills.
Ability to get along with co-workers and work as a team.
Present a well-groomed appearance.

Nice To Haves

Previous knowledge of casino rules, regulations, and procedures pertinent to slot operations is preferred.

Responsibilities

Monitor staff levels, bank/floor assignments, and daily/weekly schedules, including breaks.
Train slot employees, providing knowledge and direction.
Monitor compliance with company, departmental, and regulatory rules and regulations.
Provide training feedback and disciplinary action.
Provide employees with clear directives to meet departmental standards and achieve goals.
Exhibit sound decision-making, motivate personnel, and demonstrate effective supervisory skills.
Assist in performing jackpot and fill transactions.
Possess a thorough working knowledge of various slot machines, their functions, malfunctions, and payout schedules.
Maintain security of all games, money, and employees.
Build long-term relationships with customers and handle customer disputes to achieve satisfaction.
Ensure performance reviews, disciplinary notices, and superior job performance notices are complete, on time, and accurate.
Monitor employee performance and provide training and coaching.
Ensure management is on the floor and available to employees and guests at all times.
Make recommendations to improve departmental efficiency and build business.
Build rapport and coordinate daily functions with support service departments.
Meet attendance guidelines and adhere to regulatory, departmental, and company policies.