Assistant Site Manager - Executive Reception Services

IST Management Services•Greenwich, CT

6d•Onsite

About The Position

IST Management Services is seeking an Assistant Site Manager - Executive Reception Services. This role involves assisting the On-Site Manager with overseeing reception and executive administrative services, as well as managing the on-site team. The ideal candidate will have experience in reception/front desk services and management, a strong customer service mindset, excellent communication skills, and a desire for professional growth.

Requirements

Prior receptionist or relevant experience preferred.
Must be computer savvy, including Microsoft Office products.
One year of experience supervising or managing similar operations preferred.
Knowledge of supervisory techniques to manage, motivate, and train employees.
High School Diploma or GED.
Professional appearance and demeanor.
Must have a high level of professionalism.
Excellent communication skills, both verbal and written.
Ability to effectively work individually or in a team environment.
Competency in performing multiple functional tasks.
Ability to meet employer's attendance policy.
Ability to lift up to 50 pounds with aid as needed.
Extended periods of walking and standing.
Reliable transportation to and from work.
Ability to prepare reports and present information to customers.
Must have attention to detail and critically think through and resolve problems.

Responsibilities

Assist the Site Manager with overseeing on-site reception and executive administrative services and staff.
Assist the on-site team with services provided.
Coordinate activities for on-site staff.
Prioritize work and deploy staff as required to ensure customer needs are met in regards to on-time delivery of services and quality of work.
Ensure all work standards are met on a consistent basis.
Order supplies for the department.
Ensure maximization of productivity through efficient use of standard operating procedures.
Act as liaison to the client in the absence of the on-site manager.
Manage, train, and coach employees and develop a work environment that promotes high motivation and customer satisfaction.
Ensure the proper and safe use of all equipment used by employees.
Greet visitors and employees upon arrival.
Handle inquiries (phone, email, chats, etc.) and direct accordingly.
Manage ID badging and assist with access control issues.
Assist with client and employee parking (daily stickers, parking permits).
Escalate calls and requests as necessary.
Manage meeting rooms for client occupancy.
Manage meeting room availability and scheduling for Exchange.
Manage all meal/coffee requests for client meetings.
Manage milk and daily breakfast counts with the caterer.
Input invoices for processing/create PO's for vendors.
Manage employee Uber and meal accounts.
Assist with internal office moves.
Manage business card orders.
Assist with new hire orientations as needed.
Assist with hoteling seats/offices.
Perform other tasks as assigned to support client and site needs.