Reception Assistant

RB Holdings•New York, NY

2d•Onsite

About The Position

Maxime’s is a private member’s club by entrepreneur Robin Birley, located on the Upper East Side in Manhattan, New York City. We are seeking a friendly and professional Reception Assistant to join our team. Reporting to the Reception Manager, the Reception Assistant supports both reception and hosting functions, ensuring members and guests receive a warm welcome while contributing to the smooth operation of the front-of-house.

Requirements

1 year previous fine-dining or luxury customer-facing experience preferred.
Professional, friendly, and approachable demeanor.
Strong willingness to learn and develop in hospitality.
Good communication and teamwork skills.
Ability to work flexible hours including evenings/weekends.

Responsibilities

Provide a warm and professional welcome to all members and guests.
Support the team in addressing members using correct names/titles where possible.
Assist with maintaining accurate sign-in records for members, guests, and visitors.
Escort or direct guests to relevant areas and assist in reuniting members with their guests.
Assist with answering phones and directing enquiries appropriately.
Support reservation checks, guest lists, and function sheets prior to service.
Maintain cleanliness and organization of reception and cloakroom areas.
Assist with basic enquiries, emails, and internal communication follow-ups.
Support the team in upholding club rules and policies.
Ensure a consistently tidy and presentable reception environment.
Demonstrate a warm, friendly, and team-oriented attitude in all interactions.
Complete additional duties as assigned by management.
Maintain cleanliness and presentation of reception areas.
Assist in ensuring lighting, music, and general atmosphere meet standards.