Assistant Showroom Manager, Blue Nile

Blue Nile • Bellevue, WA

4d

About The Position

Blue Nile is seeking a passionate Assistant Showroom Manager to help lead a team of Luxury Sales Consultants at a retail showroom. The role supports the team as a resource on Blue Nile products, practices, selling techniques, and policies and procedures. The Assistant Showroom Manager is expected to embody the company’s white-glove service culture, educate customers about jewelry purchases, and empower, motivate, and inspire team members to deliver excellent customer service and maximize sales. The role also involves achieving individual sales and client activity goals, maintaining store standards and brand protection, and monitoring team performance against key performance indicators and plans.

Requirements

• At least 3 years of customer service or sales experience.
• Prior management experience in retail.
• A proven track record of increasing personal sales volume.
• Effective written and verbal communication skills.
• Comfort with technology and ability to implement new systems seamlessly.
• Strong sense of urgency and bias for action.
• Ability to make decisions quickly and accurately.
• Proficiency in Microsoft Office.
• Effective time management.
• Willingness to learn.
• Strong collaborative and interpersonal skills.
• Passion for training, learning, and executing against timelines and goals.
• Ability to build and maintain strong client relationships with tangible metrics.

Nice To Haves

• Jewelry experience is preferred but not required.

Responsibilities

• Demonstrate industry-leading selling and service behaviors to build customer loyalty and long-term relationships with Blue Nile.
• Lead and support other team members.
• Provide ongoing coaching and redirection to maintain adherence to expectations.
• Achieve individual sales and client activity goals.
• Take the lead on customer escalations, find resolutions, and partner with the manager on difficult situations.
• Follow company direction and adapt to new initiatives.
• Help maintain a professional and friendly environment for team members and clients.
• Serve as a special process expert.
• Stay aware of current jewelry trends and competitors.
• Maintain store standards and protect the brand.
• Manage daily, weekly, and monthly KPIs and track team progress against plan.

Benefits

• Medical coverage
• Vision coverage
• Dental coverage
• 401(k) employer match
• Eligible regular positions may receive a discretionary bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed