Assistant Showroom Manager, Blue Nile - Tysons Corner
About The Position
Blue Nile is seeking a passionate and talented Assistant Showroom Manager to help lead a team of Luxury Sales Consultants at its retail showroom. The role supports the team as a resource on Blue Nile products, practices, selling techniques, and policies and procedures. The successful candidate understands Blue Nile’s white-glove service culture, enjoys educating customers about jewelry purchases, and can motivate and inspire team members to deliver world-class customer service and maximize sales. The Assistant Showroom Manager is outgoing, passionate, supportive, and results-driven.
Requirements
- At least 3 years of customer service or sales experience.
- Prior retail management experience.
- A proven track record of increasing personal sales volume.
- Effective written and verbal communication skills.
- Ability to embrace technology and implement new systems seamlessly.
- Strong sense of urgency and bias for action.
- Ability to make decisions quickly and accurately.
- Proficiency in Microsoft Office.
- Effective time management.
- Willingness to learn.
- Strong collaborative and interpersonal skills.
- Passion for training, learning, and executing against timelines and goals.
- Ability to build and maintain strong client relationships, supported by tangible metrics.
Nice To Haves
- Jewelry experience is preferred but not required.
Responsibilities
- Demonstrate leading selling and service behaviors to build customer loyalty and long-term relationships with Blue Nile.
- Lead and support others while modeling self-motivation.
- Coach and redirect team members on an ongoing basis to maintain expectations.
- Achieve individual sales and client activity goals.
- Take the lead on customer escalations, find resolutions, and partner with the manager on difficult situations.
- Follow company directions and adapt to new initiatives.
- Contribute to a professional and friendly environment for team members and clients.
- Serve as a special process expert.
- Stay aware of jewelry trends and competition.
- Maintain store standards and protect the brand.
- Manage daily, weekly, and monthly KPIs and track team progress against plan.
Benefits
- Paid time off
- Medical, dental, vision, and prescription insurance
- 401(k) retirement plan with company match
- Flexible spending account
- Health savings account
- Tuition reimbursement
- Employee discount
- Parental leave
- Life insurance
- Career advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
