Assistant Showroom Manager, Blue Nile

Signet Jewelers•Bellevue, WA

6d•$25 - $32

About The Position

Blue Nile is seeking a passionate Assistant Showroom Manager to help lead a team of Luxury Sales Consultants in a retail showroom. The role supports the team as a resource on Blue Nile products, practices, selling techniques, and policies and procedures. The ideal candidate understands Blue Nile’s white-glove culture and is passionate about educating customers about jewelry purchases, delivering world-class service, and maximizing sales. The Assistant Showroom Manager is outgoing, results-driven, and able to empower, motivate, and inspire team members. The position includes leading by example in sales and customer service, coaching team members, handling customer escalations, supporting store standards, and monitoring team performance. The hourly pay range is $25.00–$32.00. Regular positions are eligible for a discretionary bonus. Eligible positions may receive medical, vision, and dental coverage and a 401(k) employer match, among other benefits.

Requirements

At least 3 years of customer service or sales experience.
Prior retail management experience.
A proven track record of increasing personal sales volume.
Effective written and verbal communication skills.
Ability to embrace technology and implement new systems seamlessly.
Strong sense of urgency and bias for action.
Ability to make decisions quickly and accurately.
Proficiency in Microsoft Office.
Effective time-management skills.
Willingness to learn.
Strong collaborative and interpersonal skills.
Passion for training, learning, and executing against timelines and goals.
Ability to build and maintain strong client relationships, supported by tangible metrics.

Nice To Haves

Jewelry experience is preferred but not required.

Responsibilities

Demonstrate industry-leading selling and service behaviors to build customer loyalty and long-term relationships with Blue Nile.
Lead by example and demonstrate the ability to motivate and support others.
Provide ongoing coaching and redirection to help maintain adherence to expectations.
Achieve individual sales and client activity goals.
Take the lead on customer escalations, find resolutions, and partner with the manager on difficult situations.
Follow company directions and adapt to new initiatives.
Help maintain a professional and friendly environment for team members and clients.
Serve as a special process expert.
Stay aware of current jewelry trends and competitors.
Maintain store standards and protect the brand.
Manage daily, weekly, and monthly KPIs and monitor team progress against plan.