Oil Change Assistant Manager - Shop#275 - 12543 Warwick Blvd

Driven Brands • Newport News, VA

7d • Onsite

About The Position

Take 5 Oil Change is hiring an Assistant Shop Manager to support the Shop Manager with daily operations, team development, and a fast, friendly customer experience. The assistant manager may serve as Manager on Duty, helping coordinate workflow and keep the shop safe, efficient, and running smoothly. Paid, hands-on training is provided to teach technical skills and service standards; automotive experience is valued but not required.

The role includes completing Certified Technician training, performing Certified Technician and Lead Technician responsibilities, and supporting shop performance and operations. The Assistant Shop Manager helps train and coach team members, reinforce company procedures and safety requirements, address customer concerns, and complete opening and closing procedures, inventory tasks, communication, reporting, and operational follow-up.

This is an active, hands-on position in a fast-paced automotive service environment. Team members must be able to lift up to 50 pounds; safely enter and exit a shallow, 3-foot-deep pit to position themselves under vehicles; perform standing, walking, bending, stooping, twisting, holding, grasping, pulling, and turning for extended periods; and work in hot or cold weather when necessary.

Requirements

• At least 6 months of customer service experience in a fast-paced service environment, delivering consistent and exceptional customer service.
• At least 6 months of experience leading, coaching, or mentoring others in a fast-paced environment.
• Commitment to following and maintaining facility and safety control policies and practices.
• Strong communication skills and comfort providing direction, coaching, and feedback to team members.
• Initiative, accountability, and follow-through on responsibilities.
• Ability to remain calm, organized, and solutions-focused during busy periods.
• Ability to meet applicable age and certification requirements, including Inspector Certification when required.
• Reliable transportation to and from the work location.
• Ability to lift up to 50 pounds and safely maneuver in and out of a shallow 3-foot-deep pit.
• Ability to walk, stand, bend, stoop, twist, hold, grasp, pull, and turn for extended periods.
• Ability to work in hot or cold weather conditions when necessary.

Nice To Haves

• Automotive experience is valued but not required.

Responsibilities

• Complete Certified Technician training.
• Serve as Manager on Duty when needed, coordinate workflow, and help the team provide safe, efficient, high-quality service.
• Model fast, friendly customer service, respond to customer needs, and resolve concerns professionally.
• Ensure services are completed accurately and consistently while reinforcing company procedures, safety requirements, and service standards.
• Identify opportunities to improve shop performance and take on additional leadership responsibilities when the Shop Manager is unavailable.
• Train new team members, provide real-time coaching and feedback, reinforce expectations, and recognize strong performance.
• Perform all Certified Technician and Lead Technician responsibilities.
• Complete opening and closing procedures.
• Assist with daily inventory counts and adjustments.
• Support shop communication, reporting, and operational follow-up.

Benefits

• Competitive hourly pay plus weekly bonus opportunities.
• Medical, vision, and dental benefits for full-time employees.
• 401(k) with company match for full-time employees.
• Paid time off for full-time employees.
• Paid training and clear career growth paths.
• Opportunities to grow from shop roles into leadership positions through strong performance and consistency.
• Holiday pay.
• Access to 50% of earned wages at any time through the myFlexPay program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed