Assistant Shift Manager, Slot Operations

Hard Rock Hotel & Casino Ottawa • Northern Meadows, IN

5d • Onsite

About The Position

The Assistant Shift Manager, Slot Operations is responsible for developing an environment that creates excitement for guests and team members, promoting and retaining a highly skilled work force. Responsible for actively building relationships with players and acts as a mentor to team members to build their player development skills; provides career development and direction for team members. Manages staff and resources, related to Slot Operations, on an assigned shift ensuring compliance with established regulations.

Requirements

• High school diploma or equivalent.
• Minimum of 3 to 5 years of experience in slot operations.
• Two years in a supervisory capacity.
• Must obtain and maintain all licenses / certifications per Federal, State, and Indiana Gaming Commission.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be twenty-one (21) years of age.

Nice To Haves

• College degree preferred.
• Prior experience in the Gaming industry strongly preferred.
• Knowledge of pertinent federal, state, and local laws, codes, and regulations.
• Knowledge of Hard Rock operations and slot related machinery.
• Knowledge of policies and procedures as well as knowledge of and ability to identify various cheating techniques.
• Knowledge of games manuals, policies, procedures, and a demonstrated ability to coordinate or supervise the work of others.
• Knowledge of Player Tracking/Accounting system, floor coverage and margin control.

Responsibilities

• Acts as the Manager in their absence.
• Ensures the enforcement of all policies and procedures and ensures daily operational efficiency of the department.
• Maintains proper staffing levels based upon business volumes.
• Responsible for overseeing the operational activities of the shift including interacting in a positive manner with the managers of other operational departments.
• Identifies and implements procedural changes to positively affect customer service with a particular focus on improving slot service times.
• Creates an atmosphere that encourages guests to make Hard Rock their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members to provide superior guest service.
• Establishes and develops relationships with guests through positive, effective interaction focusing on loyalty and profitability of specific player segments.
• Ensures employee satisfaction by providing consistent feedback and development.
• Reviews adequacy of internal security of Slot Department.
• Perform work regularly and adheres to all Indiana Gaming Regulations.

Benefits

• Comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance.
• Benefits may vary with employment status.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED