Assistant Shift Manager - Casino Ops
About The Position
Responsible for fostering a fun environment, being a gracious host to all guests and co-workers, and promoting a positive influence in the community and participating in company-sponsored events. Assists in supervising slot operations and helps to monitor all related services affecting the department on an assigned shift. Assists to coach personnel in the proper behavior and performance of duties, and helps maintain work schedules for assigned personnel. Ensures guest recognition and development are primary duties for all personnel. Maintains the highest standard of customer service and integrity in the slot department. Ensures all team members adhere to department policies, procedures, internal controls, and gaming regulations. Maintains and inspires highly trained and motivated team members; administers and adheres to all gaming rules and regulations. Investigates variances, bill validator and ticket in/ticket out claims. Approves and witnesses jackpot pay offs.
Requirements
- Willing and able to work a consistent overnight shift
- Must have an outgoing, energetic, and enthusiastic attitude
- Must enjoy hosting others
- Must be comfortable initiating conversations and creating a fun environment with our guests
- Strong proven leadership skills
- Two years of supervision or equivalent experience
- Must be proficient in Microsoft applications (Excel, Access, Word)
- Proven communication and interpersonal skills
- Ability to work collaboratively and communicate effectively with Team Members at all levels of the organization
- Empower employees to use their creativity to retain and attract new guests
- Strong project management and execution skills
- Highly organized and detail oriented
- Physically mobile with reasonable accommodations including: ability to push, pull, carry, and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces
Responsibilities
- Fostering a fun environment
- Being a gracious host to all guests and co-workers
- Promoting a positive influence in the community and participating in company-sponsored events
- Assisting in supervising slot operations
- Monitoring all related services affecting the department on an assigned shift
- Coaching personnel in the proper behavior and performance of duties
- Maintaining work schedules for assigned personnel
- Ensuring guest recognition and development are primary duties for all personnel
- Maintaining the highest standard of customer service and integrity in the slot department
- Ensuring all team members adhere to department policies, procedures, internal controls, and gaming regulations
- Maintaining and inspiring highly trained and motivated team members
- Administering and adhering to all gaming rules and regulations
- Investigating variances, bill validator and ticket in/ticket out claims
- Approving and witnessing jackpot pay offs
Benefits
- Wellness programs designed to support our team members' financial, physical, and mental well-being
- Day-one medical coverage
- 401(k) matching
- Annual performance bonus
- Paid time off is earned according to the local policy and increases with the length of employment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
