Shift Manager - Casino
About The Position
Oversee daily operations during the assigned shift, ensuring staffing, service levels, and operational needs are effectively managed. Supervise, coach, and support casino team members to promote accountability, professionalism, teamwork, and exceptional guest service. Monitor casino floor activity to ensure compliance with company policies, internal controls, gaming regulations, safety standards, and applicable laws. Respond to guest concerns, complaints, disputes, and service issues in a timely, professional, and solutions-focused manner. Coordinate with Security, Surveillance, Cage, Slots, Table Games, and other departments to address incidents, equipment issues, guest needs, and operational priorities. Review shift activity, cash-handling processes, fills, credits, jackpots, variances, and related documentation as applicable to the operation. Support investigations, incident response, emergency procedures, and regulatory reporting requirements as directed. Maintain a visible presence on the casino floor to identify service opportunities, operational risks, team member needs, and guest experience trends. Assist with scheduling, breaks, shift coverage, performance coaching, training, and employee relations matters in partnership with department leadership and Human Resources. Prepare clear and accurate shift reports, pass-down notes, incident summaries, and operational updates for senior leadership.
Requirements
- Strong leadership, communication, conflict resolution, judgment, and problem-solving skills.
- Excellent verbal and written communication skills
- Ability to remain calm and decisive in a fast-paced, guest-facing, and highly regulated environment.
- Proficiency with basic computer applications, reporting tools, and casino management systems preferred
Responsibilities
- Oversee daily operations during the assigned shift, ensuring staffing, service levels, and operational needs are effectively managed.
- Supervise, coach, and support casino team members to promote accountability, professionalism, teamwork, and exceptional guest service.
- Monitor casino floor activity to ensure compliance with company policies, internal controls, gaming regulations, safety standards, and applicable laws.
- Respond to guest concerns, complaints, disputes, and service issues in a timely, professional, and solutions-focused manner.
- Coordinate with Security, Surveillance, Cage, Slots, Table Games, and other departments to address incidents, equipment issues, guest needs, and operational priorities.
- Review shift activity, cash-handling processes, fills, credits, jackpots, variances, and related documentation as applicable to the operation.
- Support investigations, incident response, emergency procedures, and regulatory reporting requirements as directed.
- Maintain a visible presence on the casino floor to identify service opportunities, operational risks, team member needs, and guest experience trends.
- Assist with scheduling, breaks, shift coverage, performance coaching, training, and employee relations matters in partnership with department leadership and Human Resources.
- Prepare clear and accurate shift reports, pass-down notes, incident summaries, and operational updates for senior leadership.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
