Assistant Shift Manager - Cage

Casino and•Biloxi, MS

13d•Onsite

About The Position

This role involves managing and coaching the Main Player Services, Banks, and Booths teams to ensure optimal performance and effective fund accountability. The Assistant Shift Manager is responsible for completing all required accountability and compliance paperwork for their shift, coordinating with other departments for seamless service, and promoting outstanding guest service. A key aspect of the role is ensuring strict compliance with all company, state, and federal regulations. The position also includes performing credit/check-cashing duties within authorized limits, maintaining knowledge of property information, and supervising Player Services and credit staff. The role requires upholding the company's mission statement and values, representing the company positively, and demonstrating excellent interpersonal and communication skills.

Requirements

Must know and comply with requirements of Title 31 Bank Secrecy Act as pertains to Credit/Player Services transactions.
Must possess basic computer skills and knowledgeable with casino computer systems, Microsoft applications, and timekeeping programs.
Data entry skills preferred.
Ability to balance shift and Player Services.
Must have basic mathematical skills.
Must be able to add, subtract, multiply and divide in all units of measure.
Must possess excellent communication, organizational and analytical skills.
Must be very detailed oriented.
Must project a professional and positive image.
Must have a high level of energy.
Excellent interpersonal skills.
Ability to deal with people in a manner that shows sensitivity, tact, and professionalism.
Must be able to communicate clearly and effectively with all Hard Rockers and guests.
Ability to understand and promulgate written memos, instructions, regulations.
Excellent telephone skills required.
Ability to function with minimum supervision and make effective decisions during the shift.

Responsibilities

Schedules, coaches, and evaluates Main Player Services, Banks, and applicable Booths for optimum performance.
Ensures proper and effective accountability of funds during the shift.
Completes required accountability and compliance paperwork for the shift.
Coordinates with shift managers/supervisors of other departments to ensure timely, courteous service.
Promotes outstanding guest service and provides employees with an environment for success.
Ensures that the department is in strict compliance with company, state, and federal requirements and regulations.
Performs credit/check-cashing duties within the scope of his/her authorized levels.
Maintains knowledge of property information, including memorabilia.
Supervises all Player Services and credit Hard Rockers.
Upholds the Mission Statement – We create authentic experiences that rock.
Represents Hard Rock Biloxi in the most positive manner with guests, co-workers, managers, and vendors.
Lives by the Hard Rock Values!