Cage Shift Manager

Westmont Hospitality Group•Vancouver, BC

11d•CA$60,000 - CA$65,000•Onsite

About The Position

A structured Cage Shift Manager role is critical to the success of Parq Casino. The primary purpose of the Cage Shift Manager is to manage the day-to-day operations of the Cage department as well as assist the Cage Manager and the Director of Cage Operations in all details of Parq Casino Cage Operations.

Requirements

Minimum of one year experience as a Full-Time Cage Supervisor is an asset
Previous management experience an asset
Successful completion of probationary period, mandatory
Post-secondary education in business administration or other applicable field is an asset
Accounting designation is an asset
Demonstrated exceptional customer relations
Proven superior customer service experience
Demonstrated strong analytical and mathematical abilities
Excellent communication skills, both written and verbal
Excellent organizational skills and the ability to multi-task
Extensive knowledge of operational procedures as they pertain to the Cage department
Flexible work schedule to accommodate operational needs of a casino environment, must be available to work overnight shifts
Strong computer skills and knowledge of MS Office
Strong leadership qualities with a high ability for conflict resolution, effective decision-making and directing staff diplomatically
Ability to obtain a valid GAMW License
Ability to complete all BCLC Certifications including AML, ART1, ART2, Privacy Awareness, and Lottery Certification
Serving it Right Certification
Ability to lift, handle, and transport objects up to 20 lbs
Required to sit, stand and walk during working hours.

Nice To Haves

Minimum of one year experience as a Full-Time Cage Supervisor is an asset
Previous management experience an asset
Post-secondary education in business administration or other applicable field is an asset
Accounting designation is an asset

Responsibilities

Responsible for the overall supervision and direction of activities in the Cage Department.
Ensure the highest levels of efficiency, accuracy, confidentiality and security in accordance with Company and BCLC standards.
Administration duties as assigned (data entry, auditing, account reconciliations, discrepancy investigations).
Assists in the disciplinary process of Cage Associates, including the issuance of disciplinary action, as required.
Carries out daily Vault management and reconciliation including operational deposits.
Compiles daily gaming revenue reconciliation and reports.
Effectively resolves customer disputes, upholding company customer service and integrity standards.
Knowledge of all promotions and events.
Management of all cash counting and cash redemption equipment (bill counting equipment, TRM’s, Cash Recycler).
Manages ATM float and monitors and reconciles cash in ATM terminals.
Management of cash and cash assets in all cages.
Manages Wire Transfers, EFT, PGF, Bank Drafts, Verified Win, Convenience and PGF cheques.
Manages, directs, delegates and assists Cage Associates to ensure that a high standard of accuracy, efficiency and customer service is maintained at all times.
Manages the Count Team and daily operations of the Drop Count.
Manages Time and Attendance.
Monitors operations and activities within the Cage Department, and assists/coordinates Cage staff during opening, closing and handover.
Performs and assists in job performance evaluations.
Verification of transactions.
Maintains a good rapport with all departments.
Attends ongoing job training when required.
Responsible for providing professional and exceptional customer service in accordance with established company standards.
Responsible for supervising, documenting and coaching all Team Members under your direct supervision to ensure they are adhering to the company customer service standards.
Coaches, mentors, and develops staff.
Reports all operational exceptions / concerns to the Director.
Ensures adherence to BCLC and IGCO’s standards at all times.
Updates and communicates any policy related matters.
Counterfeit recognition.
Ensures AML (Anti-Money Laundering) policies are adhered to.
All other duties as assigned.