Cage Shift Manager

Boyd Gaming•Las Vegas, NV

11h•Onsite

About The Position

The Player Services Supervisor/Shift Manager is responsible for protecting casino cage assets and ensuring compliance with company internal controls, policies, procedures, and laws. This role involves conducting monetary and credit transactions for customers, gaming departments, and employees, and requires training in Cage, credit, and Boyd Rewards Club operating functions.

Requirements

Must be 21 years of age.
Ability to utilize basic office machines as well as 10 key, jetsort, jetscan, gaming ticketing kiosks, and micro-encoder.
Ability to operate Oasis-PitBoss, Loyalty, Everi, NEWave CENTRE, MicroSoft Office , and KRONOS software and processes.
Excellent communication and interpersonal skills and the ability to read, write and speak English.
Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.
Must obtain a TAM card for Guest comping requirements
Must be able to bend, push and lift up to 50 lbs. in weight
Must pass heightened background review

Nice To Haves

2 years Cage/Credit experience preferred.
Understanding of how the Boyd Rewards Club operates

Responsibilities

Serve Player Services customers by cashing checks, exchanging gaming chips for currency, cashing checks, and processing markers and fills.
Maintain balance, and safeguard Player Services assets during assigned shift.
Monitor and verify all cash intake.
Monitor transactions and documentation to ensure compliance with gaming regulations, company policies, procedures, and laws.
Input, update, and access customer credit and other information via computer.
Coordinate job duties of Players Services personnel; instruct in proper performance of job duties.
Report and research any variance.
Able to work any position in Player Services
Supervises Player Services Representatives that create new Boyd Rewards Accounts
Ability to create duplicate Boyd Rewards Cards for Guests
Ability to change the Pin of a Boyd Rewards guest, but cannot create new Boyd Rewards accounts
Works with Casino Hosts and Gaming management to issue complimentaries as required
Explains and promotes the Boyd Rewards Loyalty Program
Assist with and have complete knowledge of special events and promotional activities to ensure optimal customer service
Handle guest recovery as required
Perform daily player tracking system audits as required
Other duties as assigned by management.