Assistant Shelter Operations Manager - Racine Campus

Wisconsin Humane Society•Mount Pleasant, WI

10d•Onsite

About The Position

The Wisconsin Humane Society (WHS) is hiring a full-time Assistant Shelter Operations Manager. This position is part of a team of Assistant Shelter Operations Managers that provide oversight and leadership to our adoption counselors and animal care technicians. The Assistant Shelter Operations Manager reports to the Director of Animal and Client Services and works onsite at our Racine Campus. If you’re looking for a rewarding career that makes a meaningful difference in the lives of animals and people while working alongside a supportive team, apply today!

Requirements

Demonstrated alignment with our mission, people-centered philosophy, and organizational values of compassion, respect, and kindness; innovation; professionalism; equity; and positive approach.
Ability to navigate emotional aspects of animal welfare work.
Availability to flex schedule to support the team as needed, including rotating weekend shifts, on-call, and holidays.
Able to successfully meet the physical demands of the job, which include stooping, kneeling, crouching, crawling, standing, walking, pulling, lifting, grasping, and repetitive motions.
Must be able to routinely lift and carry up to 50 pounds.
Ability to partner with clients, staff, and volunteers from diverse backgrounds.
Organized self-starter with strong communication skills.
Good problem-solving skills, ability to maintain a calm, professional demeanor in a fast-paced environment.

Responsibilities

Consistently and positively communicate organizational and department strategic direction, priorities, values, and key information.
Establish workplace environment within team, and relationships and communication between team and other teams, which exemplify WHS values.
Create, foster, and strengthen team strategic and operating plans, structures and processes (e.g., training processes, operating processes, meeting structures) to form a consistent platform for performance, improvement, and implementation of organizational plans and strategic direction.
Assist in the monitoring, maintenance, and implementation of organizationally defined standards of animal care and client services.
Assist in the coordination and calibration of intercampus transfers by engaging in daily population checks, shelter rounds, and collaboration with campus leaders.
Model a people-centered approach to problem solving and support the team in reframing challenging experiences.
Respond to priority client issues surrounding surrenders, adoptions, special circumstances, etc.
Perform the core animal care and client services duties as needed.
Contribute to the scheduling and training of staff to achieve the core responsibilities of the AC-ACT position and provide support to other departments as needed.
Support the recruitment, training, scheduling and integration of staff and volunteers while modeling professional, collaborative, and timely communication.

Benefits

Paid time off, including vacation, wellness, and holiday time
Health, dental, and vision insurance
403(b) retirement plan with company match
Paid family leave
Group term and voluntary life insurance
Short-term and long-term disability
Flexible spending plans
Health savings account (HSA)
Supplemental benefits to cover unexpected expenses
403(b) retirement plan
Mental health and counseling support: all employees and members of their household have access to our Employee Assistance Program (EAP) with six free counseling sessions per year
Limited low-cost wellness and veterinary care services for staff members’ animals
Discounts on adoption fees, training classes, youth programs, retail and events
Support for student loans: WHS is a Public Service Loan Forgiveness (PSLF) qualified employer.