Shelter Operations Technician

Humane Society Pikes Peak Region•Pueblo, CO

5d•Onsite

About The Position

The Shelter Operations Technician aids all customers coming into the shelter, including adoptions, admissions, and licensing in a professional manner. They provide care for the daily needs of all animals within the shelter, including maintaining animal enclosures so they are clean and sanitary; ensuring appropriate feeding; identify sick or injured animals; assisting in the humane euthanasia process; working cohesively with co-workers, other departments and volunteers. They ensure an environment of compassion and respect for animals and people care in accordance with HSPPR's mission, values, goals, and management philosophy.

Requirements

Ability to effectively read, write, interpret, communicate, perform basic problem solving, and perform basic math as commonly expected from completion of a High School Diploma or Equivalent Education.
Previous animal shelter, boarding kennel, zookeeping, or veterinary clinic experience desired.
Must be at least 18 years of age.
Basic computer skills.
Basic math skills with the ability to count money.

Responsibilities

Adheres to high quality standards of people care, treating customers in a professional and courteous manner, free of judgement.
Ensures performance is consistent with protocols, including but not limited to processing adoptions, returning animals to owners, animal intakes, animal licensing, and surrenders for euthanasia.
Adheres to high quality standards of animal care, handling, and sanitation, and performance is consistent with protocols, including but not limited to ensuring that animals are fed according to dietary instructions; cleaning and disinfecting of animal enclosures, dishes and other equipment used; completing laundry duties; assists with the flow and movement of the animal population.
Calmly manage emotionally charged situations with confidence and compassion, de-escalating conflict with upset or angry customers and elevate to appropriate supervisor or outside law enforcement when necessary.
Work to reunite pets with owners through researching social media or other platforms and contacting owners when appropriate.
Accurately document all transactions and collect fees giving precise change; accurately reconcile cash box closing financials.
Provide humane treatment and care to all animals in the shelter, recognize and identify contagious illnesses, diseases or injuries and alert appropriate Veterinary Services staff.
Assists with intake exams, serving as runner, restrainer, and additional support as needed.
Maintain food storage, chemical storage, laundry room and food prep area in a clean, uncluttered, and sanitary manner.
Checks inventory of animals daily to ensure correct animal, correct ID collar, and correct kennel cards are present, reporting unresolved discrepancies to supervisor or manager.
Performs viewing of animals in accordance with current procedure.
Assists with the humane euthanasia of animals as well as proper care and disposal of deceased animals.
Periodically covers overnight on-call emergency animal transport.
Works cohesively as a part of a dynamic team to meet the needs of animals in care, and community members in need of animal safe keeping and rehoming services.