Assistant Service Operations Manager

Albertsons • Wichita Falls, TX

19d

About The Position

The Assistant Service Operations Manager oversees and coordinates front-end operations to support store performance goals and provide fast, friendly, and accurate customer service. The role supports customer service programs, responds to customer concerns, and assists customers at checkout as needed. It also helps maintain consistent operational standards, a clean and organized front-end environment, and a positive customer experience.

The position leads and develops front-end associates and supervisors; supports scheduling, labor planning, budgeting, and expense control; and manages cash-handling processes, front-end supplies, reporting, payroll processes, and documentation. The manager ensures compliance with company policies, safety standards, operational procedures, security protocols, and the Code of Business Conduct. The role requires flexible availability, including evenings, weekends, and holidays, and has no travel requirements.

Requirements

• Strong customer-service focus and professional team presence.
• Effective communication, coaching, and collaboration skills.
• Strong organization, prioritization, and planning abilities.
• Ability to stay composed in fast-paced, customer-facing environments.
• Knowledge or skills in front-end operations and customer-service execution.
• Knowledge or skills in cash handling, reconciliation, and compliance practices.
• Knowledge or skills in labor planning, scheduling, and service coverage.
• Safety awareness and loss-prevention support.
• Familiarity with front-end systems, registers, and store operations.
• Knowledge of cash-handling procedures, security protocols, and transaction policies.
• Knowledge of scheduling tools and basic computer applications.
• Ability to review service metrics, cash variance, and performance trends.
• Ability to train, coach, and support associate development.
• Ability to stand, move, lift, carry, or push objects as required.
• Flexible availability, including evenings, weekends, and holidays.
• Reliable attendance and compliance with company policies, safety standards, and the Code of Business Conduct.

Responsibilities

• Oversee and coordinate front-end operations to ensure fast, friendly, and accurate checkout service.
• Support customer service programs and respond to customer concerns in a timely and professional manner.
• Provide checkout support, including register functions and customer assistance, as needed.
• Guide and oversee front-end activities, including scheduling, service levels, and daily operations.
• Maintain cleanliness, organization, and a positive front-end environment.
• Manage cash handling, including tills, safe counts, reconciliation, refunds, and transactions.
• Monitor inventory and order front-end supplies and materials.
• Hire, train, coach, and develop front-end associates and supervisors.
• Support labor planning, budgeting, and departmental expense control.
• Maintain compliance with company policies, safety standards, and operational procedures.
• Complete daily reports, payroll processes, and required documentation.
• Review service metrics, cash variances, and performance trends.
• Train, coach, and support associate development.

Benefits

• Competitive wages paid weekly.
• Associate discounts.
• Health and financial well-being benefits for eligible associates, including medical, dental, and 401(k).
• Time off, including vacation, holidays, and sick pay.
• Training, career growth, and development.
• An inclusive work environment with colleagues who reflect the communities served.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed