Assistant Service Operations Manager

Albertsons Companies • Wichita Falls, TX

19d

About The Position

At Albertsons Companies, the Assistant Service Operations Manager supports front-end operations and store performance goals while helping ensure fast, friendly, and accurate checkout service. The role is customer-facing and fast-paced, with a focus on customer service, people development, and operational consistency.

The position coordinates daily front-end activities, supports customer service programs, assists customers and checkout operations, and maintains a clean, organized, positive environment. It also involves cash handling and reconciliation, monitoring front-end supplies, hiring and developing associates and supervisors, supporting labor planning and expense control, maintaining compliance, and completing reports, payroll processes, and other required documentation.

Candidates should be comfortable with flexible availability, including evenings, weekends, and holidays. The role requires reliable attendance and the ability to stand, move, lift, carry, or push objects as required. Travel is not required.

Requirements

• Strong customer-service focus and a professional team presence.
• Effective communication, coaching, and collaboration skills.
• Strong organization, prioritization, and planning abilities.
• Ability to remain composed in fast-paced, customer-facing environments.
• Knowledge or skills in front-end operations and customer service execution.
• Knowledge or skills in cash handling, reconciliation, and compliance practices.
• Knowledge or skills in labor planning, scheduling, and service coverage.
• Safety awareness and loss-prevention support skills.
• Knowledge of front-end systems, registers, and store operations.
• Knowledge of cash handling procedures, security protocols, and transaction policies.
• Familiarity with scheduling tools and basic computer applications.
• Ability to review service metrics, cash variance, and performance trends.
• Ability to train, coach, and support associate development.
• Ability to stand, move, lift, carry, or push objects as required.
• Ability to operate and troubleshoot front-end equipment.
• Flexible availability, including evenings, weekends, and holidays.
• Reliable attendance and compliance with company policies, safety standards, and the Code of Business Conduct.

Responsibilities

• Oversee and coordinate front-end operations to ensure fast, friendly, and accurate checkout service.
• Support customer service programs and respond to customer concerns promptly and professionally.
• Provide checkout support, including register functions and customer assistance, as needed.
• Guide front-end activities, including scheduling, service levels, and daily operations.
• Maintain cleanliness, organization, and a positive front-end environment.
• Manage cash handling processes, including tills, safe counts, reconciliation, refunds, and transactions.
• Monitor inventory and ordering of front-end supplies and materials.
• Hire, train, coach, and develop front-end associates and supervisors.
• Support labor planning, budgeting, and departmental expense control.
• Maintain compliance with company policies, safety standards, and operational procedures.
• Complete daily reports, payroll processes, and required documentation.

Benefits

• Competitive wages paid weekly.
• Associate discounts.
• Health and financial well-being benefits for eligible associates, including medical, dental, and 401(k).
• Time off, including vacation, holidays, and sick pay.
• Training, career growth, and development.
• An inclusive work environment with talented colleagues who reflect the communities served.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed