Envision Toyota Milpitas: Assistant Service Manager

Envision Motors of Milpitas•Milpitas, CA

4d•Onsite

About The Position

Envision Toyota Milpitas is seeking a motivated Assistant Service Manager to join their team. The mission of Envision Motors is to provide the best retail experience for all customers and the best working conditions for employees. The company focuses on employee experience, believing that employee satisfaction drives business success. They aim to hire driven and ethical individuals who understand that hard work leads to achieving goals. As Envision Motors grows, they welcome new employees to grow with them.

Requirements

Experience in the Automotive industry.
At least 1 year experience as a Service Advisor at an authorized dealership.
Strong skills in sales.
Ability to communicate well with all customers.
Must have a valid driver's license with a clean record.

Responsibilities

Producing high sales targets.
Maintaining reporting systems required by general management and the factory.
Attending advisor meetings.
Monitoring the performance of the service and parts departments.
Striving for harmony and teamwork within the departments and with all other departments.
Ensuring compliance with manufacturer warranty and policy procedures.
Establishing and maintaining good working relationships with customers to encourage repeat and referral business.
Fostering professional employee development and coordinating with department managers to determine the need for advanced training.
Maintaining high-quality service repairs and minimizing comebacks.
Conducting periodic spot checks of completed jobs for thoroughness and quality.
Making customer satisfaction a department priority, ensuring that service and parts personnel are courteous and respectful in their interaction with customers.
Handling customer complaints immediately and according to dealership's guidelines.
Administering warranty claims, reviewing warranty policy adjustments, understanding and applying warranty guidelines, ensuring correct processing of claims and communicating warranty information and clarifications to customers.
Developing dealership service and parts pricing plans and recommending them to the dealer or general manager.
Working with parts and service managers to find ways to improve the overall profitability of the dealership.
Keeping abreast of new equipment and tools available and recommending purchases.
Maintaining a safe work environment.
Maintaining a professional appearance.
Performing other tasks as assigned.