Toyota Service Advisor

CMA's Toyota of Martinsburg • Martinsburg, WV

12h • $55,000 - $85,000 • Onsite

About The Position

Automotive service advisors greet customers, listen to their description of the problems or service needed, determine the type of service required and prepare repair orders. If a vehicle requires additional repairs not covered in the original order, they estimate the additional cost and telephone the customer for permission to do the work. They also advise customers on other available services. Join our team as a Service Advisor and be the key link between customers and our service department. If you enjoy helping people and thrive in a fast-paced environment, this is a great opportunity to grow your automotive career!

Requirements

• Strong customer service and communication skills
• Organized, dependable, and detail-oriented
• Ability to multitask in a fast-paced environment
• Professional and positive attitude
• Valid driver’s license required
• High School diploma or equivalent
• Must pass background check
• Must pass pre-employment drug screen

Responsibilities

• Greet customers and schedule service appointments
• Explain repair recommendations clearly
• Provide updates throughout the service process
• Deliver fast, friendly, and professional service
• Build trust and long-term customer relationships

Benefits

• Medical, Dental, & Vision Insurance
• 401(k) with Company Match
• Paid Time Off (PTO) + Paid Holidays
• Employee Discounts on Vehicles & Service
• Ongoing Training & Development Programs
• Employees Stock Option Plan (ESOP)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED