Assistant Service Manager - OpenRoad Lexus Port Moody

OpenRoad Auto Group • Port Moody, BC

1d • CA$85,000 - CA$105,000 • Onsite

About The Position

OpenRoad Lexus Port Moody is seeking a Full-Time Assistant Service Manager to join their Service Department. The company emphasizes a forward-thinking culture, continuous improvement, and a vision to be the national automotive leader in customer experience. They are looking for team players who are eager to learn, work hard, and take ownership. This role offers opportunities for career acceleration within a large and growing automotive retail group that represents multiple brands.

Requirements

• Working knowledge of automotive equipment parts and accessories.
• Current knowledge of local sources of supply.
• Ability to maintain records and prepare reports using a computerized equipment maintenance system.
• Excellent communication and organizational skills.
• Ability to maintain a high level of shop cleanliness.
• Ability to communicate with others and to assimilate and understand information, in a manner consistent with the essential job functions.
• Ability to make sound decisions in a manner consistent with the essential job functions.
• Ability to work constructively with members from all departments within the dealership.

Responsibilities

• Communicate clear and detailed repair instructions for technicians.
• Provide estimate for labour costs and parts for customer.
• Communicate with department staff to determine status of jobs throughout the work day.
• Work with department staff and other associates to maintain and guarantee quality service while ensuring that customer complaints and misunderstandings are handled in a fair, timely, and professional manner.
• Work as a service advisor when needed based on scheduling and customer flow along with assisting and supporting the growth of the rest of the service advisor team.
• Motivate and train all service department staff.
• Provide technical assistance to associates as needed.
• Coordinate with manufacturer and/or extended warranty companies to obtain approval prior to repairs.
• Assign appropriate tasks to department staff in the absence of the Service Manager.
• Participate in the planning of department policies and objectives with the Service Manager.
• Understand, keep abreast of, and comply with Federal, Provincial and local regulations that affect service operations, such as hazardous waste disposal.
• Follow Company safety policies and practices, and immediately report any and all accidents to a Manager/Supervisor.
• Perform other duties as assigned by management.

Benefits

• Discounted Vehicle Purchasing Program
• Boot Allowance
• Tool Subsidy
• Computer Rebate Program
• Employee Referral Program
• Employer RRSP Matching
• Internal and external, training & development opportunities for skill-development and growth
• Comprehensive extended health and dental plan, tailored around Associate wellness
• Recognition and Engagement Events!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed