Assistant Service Manager

Prime Residential Property Management LP • Lake Oswego, OR

3d • Onsite

About The Position

About Prime: Prime Residential is a leading multifamily owner and operator headquartered in San Francisco, with a portfolio of more than 21,000 apartment homes across the West Coast. For more than three decades, we've been committed to caring for communities where residents love to live - pairing well-maintained homes with exceptional service and sought-after locations. We're proud to maintain a richly diverse and inclusive culture where our team members feels welcomed, valued, and set up to do their best work.

Property Details: Oswego Pointe has 422 units and is located in Lake Oswego, OR

Schedule: Tuesday through Saturday from 9am to 6pm in addition to participation in the on-call rotation (required)

Target Pay: $33.04 per hour

Role Overview: The Assistant Service Manager supports the essential maintenance function at our communities, ensuring curb appeal, cleanliness, make readies, service requests, and ongoing maintenance. This role is critical in providing residents with essential services and maintaining their enjoyment of the community. You are integral in working alongside the Service Manager to ensure the smooth day-to-day operations and serve as a community ambassador, exemplifying our company values. The Assistant Service Manager must strategically and effectively help oversee a diverse team, aligning with the community management team and organizational values.

Requirements

• 3+ years of related experience in residential property maintenance.
• 1+ years of direct or indirect leadership experience overseeing maintenance team.
• Valid driver’s license for operating community vehicles and/or golf carts.

Nice To Haves

• Multi-Family housing experience is preferred.
• Competency in RealPage/OneSite or other property management software is preferred.
• HVAC Certification is preferred.

Responsibilities

• Work with the Service Manager to oversee the service team, ensuring high performance and efficiency.
• Conduct daily meetings and provide coaching and mentoring to the team.
• Organize and lead training sessions in partnership with the Maintenance Training Manager.
• Collaborate with the Service Manager and Community Director on personnel performance, operations, and budget.
• Foster a customer-focused culture of respect, responsiveness, and efficiency.
• Manage and complete service requests and prepare vacant apartments.
• Diagnose and repair building components such as appliances, electrical systems, plumbing, and HVAC (with proper certification).
• Regularly inspect apartment homes to maintain standards.
• Ensure the quality of work performed by contractors and service providers.
• Conduct routine property inspections to identify and address safety concerns.
• Perform routine fire and life/safety inspections and annual unit inspections.
• Oversee the appearance and cleanliness of grounds, common areas, and amenities.
• Maintain proper work area conditions and adhere to safety protocols.
• Support the Service Manager with safety meetings, ensure SDS accessibility, and stay current with OSHA regulations.
• Manage inventory, perform preventative maintenance, handle purchase orders, and work with vendors for timely delivery.

Benefits

• Comprehensive medical, dental, and vision coverage, including a zero-cost medical plan option.
• PTO plus company-wide holidays, 2 floating holidays, a day off for your birthday, and a day to give back through volunteering.
• Paid Parental Leave.
• 401(k) retirement plan including a Roth option and a company matching contribution for eligible participants.
• Tuition reimbursement to support your continuous learning and career development.
• Team members receive exclusive housing discounts at Prime-managed properties.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed