Assistant Service Manager

Asbury Automotive Group • Baltimore, MD

5d • Onsite

About The Position

As an Assistant Service Manager at Koons Ford of Baltimore, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for strong, energetic, people-focused team members who will help us redefine the car-buying experience. The role of an Assistant Service Manager/Lane Manager is to assist the service manager in overseeing the service department, technicians, service advisors, service call center, valet, detailers, and service lane.

Requirements

• Strong verbal and written communication is required
• Must be able to manage in a fast paced work environment
• Must be able to manage a team, motivate and develop
• Must have three plus years in an Automotive Service Department
• Must have three plus years as an Automotive Service Writer/Assistant Service Manager
• Must be at least eighteen years of age
• Must have a valid Driver’s License
• Must be able to pass pre-employment screening (background & drug test)

Nice To Haves

• Experience with CDK or other automotive software is a plus

Responsibilities

• Work and the manufacturer to ensure that warranty campaigns, recalls and updates are completed accurately and in a timely fashion
• Actively promote good morale and good relationships among the dealership associates.
• Assist in training service staff in all aspects of customer service, effective communication, service sales, CSI, work organization and time management
• Assist in maintaining manufacturer (CSI)Customer Satisfaction Index at or above the Asbury specified goal(s) in Service for district, regional and national scores
• Act as a role model for the service associates in all aspects of motivation, organization, customer service, sales and CSI
• Motivate the service advisors to provide consistent value for the dealership’s customer.
• Monitor advisors’ daily productivity, give feedback and formulate plans for improvement
• Assist in ensuring that the dealership maintains high-quality service repairs and minimizes comebacks by conducting periodic spot checks of completed jobs for thoroughness and quality
• Monitor advisors’ interaction with customers on the drive and telephone for effectiveness
• Assist in forecasting goals and objectives for the department and strive to meet them
• Work with the Service Manager & Parts Manager to ensure a timely turnaround of parts needed for internal jobs
• Work with shop foreman to ensure customers vehicles are serviced properly and in a timely manner
• Attend manager meetings and conduct service dept. meetings as directed
• Address and resolve customer concerns
• Assist in motivating, training and developing employees

Benefits

• Weekly pay
• $80,000 to $100,000 annually
• Paid holidays & paid time off
• Paid training
• Stock Awards (select management and front-line team members eligible)
• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Paid Parental Leave
• Health savings Flex spending accounts (tax-free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match
• Pet Insurance
• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System
• Professional growth and development opportunities.
• Technician Student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Opportunities to join our community service initiatives, which includes paid volunteer hours
• Employee referral program with bonus opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed