Assistant Service Manager

Patrick Motors Inc • Auburn, MA

1d • $100,000 - $125,000

About The Position

The Assistant Service Manager plays a critical role in supporting the Service Manager to ensure the efficient and effective operation of the service department. This position is responsible for overseeing daily service activities, managing staff performance, and maintaining high levels of customer satisfaction. The Assistant Service Manager will coordinate workflow, handle escalated customer issues, and assist in implementing service policies and procedures. This role requires a proactive approach to problem-solving and continuous improvement to meet organizational goals. Ultimately, the Assistant Service Manager contributes to the overall success of the service department by fostering a productive and customer-focused environment.

Requirements

• High school diploma or equivalent; associate or bachelor’s degree in business administration or related field preferred.
• Minimum of 2 years of experience in a service or customer support role, preferably in a supervisory capacity.
• Strong understanding of service operations and customer service principles.
• Proficiency with service management software and basic computer applications.
• Excellent communication and interpersonal skills.

Nice To Haves

• Experience in the specific industry related to the service department (e.g., automotive, retail, hospitality).
• Certification in service management or related professional development courses.
• Demonstrated ability to lead teams and manage multiple priorities in a fast-paced environment.
• Knowledge of safety regulations and compliance standards relevant to the service industry.
• Familiarity with data analysis and reporting tools to track service performance metrics.

Responsibilities

• Assist the Service Manager in supervising and coordinating daily service operations to ensure timely and quality service delivery.
• Manage and support service staff by providing guidance, training, and performance feedback to maintain high productivity and morale.
• Handle escalated customer inquiries and complaints professionally, ensuring satisfactory resolution and maintaining positive customer relationships.
• Monitor service workflows and schedules to optimize resource allocation and minimize downtime or delays.
• Collaborate with other departments to streamline processes, improve service quality, and implement company policies and standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED