Assistant Service Manager - Honda

Ciocca Management Company Inc • Lower Paxton Township, PA

1d • Onsite

About The Position

We have an immediate opening for an energetic, enthusiastic and highly motivated automotive service professional to join our growing and dynamic team! Are you a career minded individual in search of a workplace to call home? At Ciocca Honda in Harrisburg, you’ll have the opportunity to have a positive impact on our customers and our community while achieving your financial and career goals!

Requirements

• A minimum of 2 years of experience as a service advisor
• High school diploma or higher education
• Valid driver’s license and clean driving record

Responsibilities

• Assist Service Manager with all duties
• Account for all documents, process all paperwork, and compile required reports
• Ensure all shift work is completed prior to close: drop off work is pre-written and ready for business the following day
• Work to eliminate carry over jobs. Track and address reasons for incomplete work.
• Assist customers in servicing, repairing and explaining each service needed
• Explain service being performed and keep customer informed and updated throughout the service of their vehicle
• Maintain a service customer follow up system that supports repeat and referral business and contributes to customer satisfaction
• Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately

Benefits

• Salary based pay
• PTO and holidays
• Air-conditioned shops and facilities that are always being upgraded
• 401(K) retirement plan with company matching
• The top insurance program in the industry including medical, dental, prescription and vision
• Advancement within the Ciocca Automotive Family
• Employee discounts: purchases, repair, service, wash

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED