Honda Service Advisor

Hendrick Automotive Group•Concord, NH

1d•Onsite

About The Position

This is a Full Time opportunity at Hendrick Honda in Concord, NC. Driving an integral role in the customer experience, the Service Advisor is trained to be responsible for greeting customers, determining vehicle repairs and relevant costs, selling and scheduling services to be performed.

Requirements

Valid Driver's License.
High School Diploma or equivalent.
Satisfactory work experience in Automotive setting.
Service Writing
Mechanical Knowledge
Customer Focused
Professionalism
Organization
Process Oriented
Problem Solving Skills
Building Relationships
People skills
Data Entry
Enthusiasm
Persistence

Responsibilities

Works with customer and technician to identify required maintenance.
Advises customers on necessary and recommended services.
Offers additional services and repairs to customers.
Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.
Estimates cost of mechanical, electrical, or other repairs.
Enters itemized estimate on service order and explains estimate to customer.
Schedules appointments with customer.
Meets dealership’s standards for repair and order production.
Maintains CSI at or above Company standards
Maintains an organized, clean and safe work area.
Complies with Company policies and procedures
Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
Other duties as assigned.

Benefits

NO COST Healthcare Plan
401(k) Retirement with Company Match
Employee Discounts
Paid Training
Employer Paid Healthcare & Prescription Coverage
Paid Company and Manufacturer Training
Rewarding Performance Based Pay Plans & Bonuses
401(k) Retirement Plan with Company Match
Dental, Vision, Life Insurance
Relocation Assistance
Education Tuition Reimbursements
Internal Career Paths & Growth Opportunities
Supplemental Benefits (Short-Term Disability, Long-Term Disability, Life Insurance)
Paid Time-Off up to 3 weeks Vacation
Holiday and Sick Pay
NO COST Employee Assistance Program (on-going support for your mental, financial, physical, and social well being)
Employee Discounts
College Scholarship Program