Assistant Service Manager ($30.38)

Irvine Company•San Diego, CA

36d•Onsite

About The Position

The Assistant Service Manager coordinates team and contractor activities, and performs hands-on maintenance to ensure a safe, well-maintained community. This role involves ensuring community common areas and grounds are consistently maintained to company standards, proactively identifying and resolving any potential hazards. The Assistant Service Manager also provides excellent customer service by anticipating customer’s needs and addressing questions and concerns promptly and professionally. They oversee team productivity through completion of service requests, vacant apartment maintenance, and general community maintenance repairs. Additionally, this role provides hands-on training, mentorship, and field guidance to maintenance associates, maintains accurate records of work performed utilizing the appropriate operating platform, and ensures a well-organized maintenance shop while overseeing the timely ordering of parts and supplies to support efficient operations.

Requirements

Expertise in plumbing, electrical, Heating, Ventilation, and Air Conditioning (HVAC), appliance repair and apartment turnover preferred.
High School Diploma or General Educational Development (GED) or equivalent experience
2 - 5 years of relevant work experience
Environmental Protection Agency (EPA) 608 (Core and Type II) certification required
Ability to communicate clearly and effectively in English, both verbally and in writing.
Below waist lift - 77lbs
Above waist lift - 45lbs
Push/pull (walking) - 118lbs force
Stooping/work bending over (sustained) - Occasional
Unilateral balance - Average of 20 seconds or more per leg.
Travel between communities may be required daily. Ability to perform these functions at multiple sites is required.
After hours on-call support as needed
Valid California driver’s license; Maintain continuous vehicle liability insurance as required by state law.

Nice To Haves

Multilingual ability is a plus.

Responsibilities

Ensures community common areas and grounds are consistently maintained to company standards, proactively identifying and resolving any potential hazards.
Provides excellent customer service by anticipating customer’s needs, addressing questions and concerns promptly and professionally.
Oversees team productivity through completion of service requests, vacant apartment maintenance, and general community maintenance repairs.
Provides hands-on training, mentorship, and field guidance to maintenance associates.
Maintains accurate records of work performed utilizing the appropriate operating platform.
Maintains a well-organized maintenance shop and oversees the timely ordering of parts and supplies to support efficient operations.