Assistant Service Manager - Forest Lake, MN

American State Equipment • Forest Lake, MN

1d

About The Position

The Assistant Service Manager aids the Service Manager in leading and managing a team of technicians to ensure seamless operations for customers. Strong customer relations and satisfaction are essential components of the role.

The position supports daily shop and field service operations, technician scheduling and workflow, quality and timely completion of work, customer inquiries and service concerns, warranty documentation, workplace safety, and coordination with technicians, parts personnel, sales teams, and manufacturers. The Assistant Service Manager also helps protect company assets and documentation, communicates operational and customer issues to the Service Manager, and reinforces company values while supporting customer satisfaction, employee engagement, and profitability goals.

Requirements

• High school education or GED equivalent required.

Nice To Haves

• Technical, vocational, or trade school education, or equivalent.
• Heavy equipment mechanic experience.
• Two or more years of shop management experience.

Responsibilities

• Support the Service Manager in overseeing daily shop and field service operations, ensuring safety, productivity, and customer satisfaction.
• Coordinate technician scheduling, workflow, and resources to maximize efficiency and minimize equipment downtime.
• Monitor work in progress and completed jobs to ensure quality standards, timely completion, and accurate billing.
• Assist customers with service-related inquiries, scheduling, and resolution of service concerns.
• Review warranty claims and documentation for accuracy and compliance with manufacturer requirements.
• Maintain a safe, organized, and efficient shop environment while promoting company safety policies.
• Collaborate with technicians, parts personnel, sales teams, and manufacturers to resolve equipment issues and support customer needs.
• Ensure proper handling of parts, company assets, and service-related documentation.
• Communicate operational issues, customer concerns, and performance opportunities to the Service Manager.
• Demonstrate and reinforce the company's core values while supporting departmental goals for customer satisfaction, employee engagement, and profitability.

Benefits

• Competitive salary.
• Health insurance.
• Dental insurance.
• Vision insurance.
• 401(k) with company match.
• Supportive team and leadership that invests in employees' success.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED