Assistant Service Manager

Centrix Control Solutions•Edmonton, AB

42d

About The Position

CENTRIX Control Solutions has an immediate opening for an Assistant Service Manager based in our Edmonton branch. As the Assistant Service Manager, you’ll play a key role in ensuring the smooth and efficient operation of our Service Department. This hands-on leadership role oversees daily shop activities, team performance, budgeting, safety programs, and customer support. You’ll collaborate closely with multiple departments to maintain operational excellence, support our technicians, and deliver exceptional service to our customers across Western Canada. This position is ideal for a self-motivated individual with strong organizational and people leadership skills who thrives in a fast-paced, technical environment. You’ll help drive strategic initiatives, champion safety and quality, and contribute to the ongoing growth and success of our service operations. #CCSHP

Requirements

8-10 years of relevant experience
Strong interpersonal and communication skills
Proven ability to prioritize, organize and manage time effectively
Strong analytical and problem solving skills
Solid administrative and computer skills
Reliable team player with an ability to build strong relationships with customers
Minimum qualifications include passing CENTRIX’s background checks, and ability to drive (must be able to provide current driver’s abstract which shows you are in good standing).

Nice To Haves

P.Eng, CET, or applicable Trade background preferred.

Responsibilities

Prepare the Service Shop yearly budget and CAPEX projections and execute to plan.
Maintain the operational viability of service shops to support key product lines, including assembly, testing, warranty, and service.
Maintain all required certifications and code requirements.
Oversee the recruitment, development, performance management, and disciplinary processes for all service personnel.
Oversee Service Department administrative functions including weekly payroll approval, monitoring and approval of sick days, and coordination/approval of service personnel holidays.
Manage all service personnel, including oversight of technical training, safety, and quality compliance.
Manage shop loading and balance assembly, service and field service.
Manage shop loading and balance assembly, in-house service, and field service operations to ensure efficiency and customer satisfaction.
Lead and manage the Health & Safety program within the Service Department to maintain compliance and foster a strong safety culture.
Provide support and direction for all in-house training programs as required.
Travel frequently to support the Western Canada customer base, attend training seminars across North America, and maintain relationships with principals and partners.
Demonstrate an entrepreneurial mindset to identify, pursue, and secure new business opportunities and customers.
CCS provides significant training and support; however, this role requires a self-motivated individual who is willing to proactively advance their product knowledge across all represented product lines as directed by Sales and Management.
Collaborate closely with Management, Sales, HS&E, Quality, Purchasing, and other CCS departments to drive strategic initiatives, ensure alignment on service delivery and sales strategies, and support continuous improvement across all operations.
Build and maintain strong partnerships with customers to foster cooperation and promote CCS product offerings.

Benefits

Market Competitive Compensation: We reward high-performance, team work, collaboration, and a continuous improvement mindset.
Employee Incentive (Bonus) Plan: Our success is built on your success. We recognize employees for outstanding performance and the unique value they bring beyond the day-to-day, through our annual bonus program.
Retirement Savings Program: CENTRIX will match your contribution dollar-for-dollar to a maximum percentage that is based on your length of service with the company.
Comprehensive Health and Wellness Benefits: Choose from flexible healthcare coverage designed to support all ages and stages of life.
Employee Referral Program: Help us continue to grow our team. If your referral proves to be a successful hire, you receive a bonus.
Learning and Development: Reach your full potential and career aspirations with training and development opportunities.
Employee Discount Programs: Take advantage of discount programs offered by our corporate partners for items such as computers, mobile phone services, and more.
Generous vacation/paid time-off allowance
Career advancement opportunities
Flexible work arrangements
Paid time-off to volunteer
Work boot reimbursement
Education assistance
Stability of a three-generation Canadian-owned family business
Family work atmosphere