Assistant Service Manager
Acts Fleet Maintenance•Johnson City, TN
•Onsite
About The Position
Acts Fleet Maintenance, founded in 1989, is a reputable company in the transportation industry seeking a motivated Assistant Service Manager to lead branch operations and deliver exceptional customer service. This role is ideal for individuals with automotive or fleet service experience who excel at managing people, processes, and customer relationships in a dynamic environment. The company offers comprehensive fleet maintenance solutions including PM Inspections, DOT Inspections, Mechanical Repairs, and Tire Services.
Requirements
- Automotive or transportation industry background preferred
- Previous Service Advisor or Service Management experience a plus
- Strong verbal communication and customer service skills
- Organized, detail-oriented, and able to multitask
- Comfortable with data entry, reporting, and scheduling systems
- Dependable, punctual, and professional
- Positive, teachable attitude with problem-solving ability
Responsibilities
- Serve as the primary point of contact between customers, technicians, and internal teams
- Schedule service appointments and follow up on customer needs
- Maintain steady workflow and track vehicle service timelines
- Communicate clearly and proactively to ensure high customer satisfaction
- Support daily branch operations with a focus on efficiency and quality
Benefits
- 401(k) with matching
- Health, dental, and vision insurance
- Life insurance
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1-10 employees
