BMW Assistant Service Manager

Hoffman Auto Group•Waterbury, CT

3d•Onsite

About The Position

BMW Assistant Service Manager in Waterbury, CT. This role is responsible for ensuring customer satisfaction and maintaining the efficiency, professionalism, and profitability of the service department. The Assistant Service Manager leads the service staff, manages repair orders, monitors technician productivity, and ensures adherence to company and manufacturer standards.

Requirements

High School Diploma
1-2 years’ experience in a customer service orientated environment preferred
Ability to adapt and embrace change with an internal and external customer centric mindset
Ability to act as an advocate for teammates and have a strong commitment to technology advancement
Effective communication skills: oral, written, listening
Ability to work well with customers, promote a positive image of the company, and strive to solve issues raised by customers.

Responsibilities

Manage internal repair orders.
Monitor open repair orders and warranty schedules daily.
Train Service Advisors on proper repair order coding and review for accuracy.
Monitor technician hours produced daily and assist team leaders and technicians to achieve highest productivity.
Set goals for each team and help increase overall production.
Perform quality control on completed vehicles.
Assist customers in the service drive when needed.
Maintain a clean and orderly department.
Maintain reporting systems as required by the dealership and manufacturer.
Ensure warranty repairs meet manufacturer guidelines.
Ensure service customer files are up-to-date and readily available.
Account for all documents and complete paperwork according to guidelines and regulations.
Ensure proper forms/documents are being used by dealership personnel.
In conjunction with Service Manager, hire, train, motivate, counsel, and monitor the performance of service department staff.
Direct and schedule activities of employees; provide assistance as needed.
Monitor trends (e.g., number of repair orders completed, dollar sales per repair order, effective labor rate) and make recommendations.
Oversee housekeeping, energy conservation, security, and safety issues; inspect and monitor as needed.
Review and understand all Federal, State, DEP, and OSHA regulations.
Perform weekly shop inspections to ensure a safe environment and compliance with all regulations.
Take immediate corrective action and appropriate disciplinary action if any violations are observed.
Perform functions of service advisor, cashier, or dispatcher as needed.