BMW Service Advisor
About The Position
Pacific BMW is seeking a Service Advisor to join their team. This is a full-time position with benefits offered after 60 days. The Service Advisor will be responsible for greeting clients, assessing their needs, writing repair orders, keeping customers informed about their vehicle's status, and promoting services, parts, and accessories. The role also involves serving as a liaison between various departments including the Service Manager, Shop Foreman, Parts personnel, Technicians, and Warranty Manager. Pacific BMW is a family-owned and operated dealership with a state-of-the-art facility and an honest, inviting, and innovative culture. They offer opportunities for growth and development, company-sponsored events, and are located in the heart of Glendale.
Requirements
- High-line auto Dealership experience as a Service Advisor
- Upbeat personality with a positive attitude
- Ability to deliver exceptional customer service
- Superior talent to solve customer challenges
- Ability to multitask by navigating a personal computer while assisting customers over the phone and in person
- Strong organizational skills and ability to prioritize
- Current Driver's License with a clean driving record
Nice To Haves
- BMW certification is preferred
- Some college is preferred
Responsibilities
- Acknowledge and greet all clients who visit our BMW Center
- Assess client needs and personalize the interaction in order to establish long-term relationships
- Write and verify all repair orders & supporting documentation for accuracy and completeness
- Keep customer abreast of vehicle status while in shop & ensure promised completion time is met
- Answer and follow-up with any customer related questions or comments
- Refer to service vehicle history, inspect vehicle and recommend services in client's best interests
- Responsibly promote the sales of appropriate services, parts & accessories to satisfy customers' needs
- Serve as a liaison between the Service Manager, the Shop Foreman, Parts personnel, Technicians & Warranty Manager
Benefits
- Paid Time Off
- Health Insurance covered at 75%
- Complimentary Life Insurance
- Dental, Vision & Supplemental Insurance Plans at group rates
- 401K & Matching Employer Contribution
- Opportunity for Growth & Development
- Company Sponsored Events
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
