Service Manager - BMW

inchcape

11d • Onsite

About The Position

Atkins Kroll is seeking an experienced and results-driven Service Manager to lead our service operations in Guam. This role is responsible for driving operational excellence, leading high-performing teams, and delivering exceptional customer experience while ensuring profitability and compliance with OEM and company standards. If you are a strong leader with a passion for customer service, team development, and operational performance, this is your opportunity to make an impact.

Requirements

• High School Diploma or equivalent required
• Minimum of 5 years management experience in the automotive industry
• Valid Guam Driver’s License required
• Strong leadership and team development skills
• Proven ability to drive operational performance and achieve business targets
• Excellent customer service and relationship management skills
• Strong analytical, problem-solving, and decision-making abilities
• Knowledge of dealership operations, service processes, and OEM standards
• Safety-focused with understanding of regulatory compliance

Responsibilities

• Lead, coach, and develop the service team to achieve performance targets and deliver best-in-class service
• Drive customer satisfaction by ensuring a seamless, professional, and high-quality service experience
• Oversee daily service operations including workflow, productivity, and repair order management
• Monitor department performance, analyze gaps, and implement action plans to achieve business goals
• Ensure compliance with OEM standards, warranty policies, and regulatory requirements
• Build strong relationships with OEM partners and support campaigns, recalls, and reporting requirements
• Manage departmental budget, costs, and resources to maintain profitability and efficiency

Benefits

• Paid Time Off (PTO) – Available based on eligibility and company policy
• Health and Life Insurance – Access to company-sponsored plans (eligibility applies)
• Retirement Savings Plan – Participation subject to plan terms
• Employee Discount Program – Discounts on company products and services
• Fuel Card – Access to partner fuel programs
• Additional Leave Benefits – Includes applicable leave types per company policy
• Training & Development – Opportunities to learn and grow within the organization

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED