Assistant Sales Manager

Everstory Partners•Cary, IL

7d•Onsite

About The Position

The Assistant Sales Manager is an onsite sales leadership role at Windridge Memorial Park. The position supports and leads sales performance at the location, models excellent customer care, and helps Sales Counselors achieve team and individual success. The role identifies and shares best practices and coaches staff on sales principles to help families consider appropriate options during a difficult time. The role includes a $50,000 base salary and an incentive bonus plan tied to site performance, with the opportunity to earn up to 100% of base salary through the quarterly incentive plan. The position is not remote or hybrid and requires regular onsite presence.

Requirements

One to two years of direct sales experience, preferably in the cemetery industry, or two to three years of experience outside the industry.
At least one year of supervisory or management experience, preferably in a sales capacity.
Ability to implement effective methods for increasing sales in a competitive environment.
Ability to influence, interact, and collaborate with people at all levels in a team environment.
Strong organizational skills and ability to complete tasks and assignments quickly and meet deadlines.
Ability to empathize with grieving families and maintain professionalism and emotional intelligence.
High school diploma.
Valid state driver's license.
Availability to work some holidays, evenings, and weekends as needed.

Nice To Haves

Direct sales experience in the cemetery industry.
Supervisory or management experience within a sales capacity.

Responsibilities

Oversee sales and service at the assigned location to maximize sales and attain assigned sales quotas.
Coach and counsel assigned sales staff to ensure high-quality service for existing customers.
Train assigned sales staff to improve results from presentations to current and potential customers.
Review the previous day's results and appointments and recommend ways to address issues.
Meet with clients on and off site to develop Family History Folders, including information about associations and clubs, pallbearers, and family members.
Schedule Family Service employees on a regular or rotating basis and ensure coverage at all times.
Ensure staff present at-need clients with available options and services, including tours of the site and plot locations.
Respond to routine and non-routine site problems, coordinating with other departments when needed.
Model and coach sales principles with compassion, professionalism, and customer care.