Assistant Sales Manager

Personal Care Industry•Raleigh, NC

About The Position

The Assistant Sales Manager supports the day-to-day success of a European Wax Center location by assisting with operations, developing team members, driving membership and package sales, and delivering exceptional guest experiences. The role supports the Center Manager and offers an opportunity to grow toward Center Manager or multi-unit leadership positions. The position combines team leadership, sales coaching, guest service, and operational support. The Assistant Sales Manager helps achieve sales and retention goals, maintains center standards, and supports front desk and administrative activities. The franchise is independently owned and operated, and hiring decisions are made by the franchisee.

Requirements

Proven sales experience with a track record of achieving goals.
Strong communication and relationship-building skills.
Ability to coach, develop, and motivate a team.
Organized and detail-oriented, with the ability to manage multiple priorities.
Positive attitude and passion for delivering exceptional customer experiences.
Comfortable working evenings, weekends, and peak business hours as needed.

Nice To Haves

Previous leadership, supervisory, or management experience.
Beauty, retail, fitness, hospitality, or service-industry experience.

Responsibilities

Support the Center Manager in overseeing daily operations.
Coach, motivate, and develop Guest Service Associates to achieve sales goals.
Lead by example through exceptional guest service and sales performance.
Assist with hiring, onboarding, and training new team members.
Foster a positive, energetic, and accountable team culture.
Help achieve monthly sales, membership, and guest retention goals.
Coach the team on membership sales, package sales, retail recommendations, and rebooking strategies.
Monitor key performance indicators and identify opportunities for improvement.
Assist with local marketing initiatives, community outreach, and business development efforts.
Ensure every guest receives a welcoming and memorable experience.
Resolve guest concerns professionally and effectively.
Maintain center standards, cleanliness, and operational excellence.
Support front desk operations, scheduling, inventory management, and administrative tasks.