Assistant Rooms Manager - Sun Mountain Lodge Winthrop, WA

Hotel Equities • Winthrop, WA

42d • $25 - $28 • Onsite

About The Position

The Assistant Rooms Manager supports the Rooms Director in delivering a seamless, refined guest experience. This role helps oversee daily front office operations, ensuring personalized service, smooth arrivals and departures, and adherence to brand standards.

Requirements

• Minimum of three (3) years of hotel or guest service supervisory experience.
• Strong communication, organizational, and guest‑relation skills.
• Ability to remain poised in a fast‑paced, service‑oriented environment.
• High School Diploma or equivalent required.
• Authorization to work in the U.S. required.
• Must have excellent verbal and written communication skills including outstanding client relations.
• Must have outstanding interpersonal skills and customer service standards.
• To be successful, you must be highly organized.

Nice To Haves

• college degree preferred

Responsibilities

• Deliver warm, polished, and anticipatory service to all guests.
• Maintain hotel guest service standards at all times.
• Contribute to hotel profitability and overall guest satisfaction.
• Support daily front office operations, ensuring efficiency and service excellence.
• Assist with VIP arrivals, special accommodations, amenities, and guest preferences.
• Coordinate with Reservations, Housekeeping, and other departments to ensure seamless service.
• Step in to perform front desk, reservations, or operator duties as needed.
• Handle guest concerns with professionalism, discretion, and sound judgment.
• Assist with scheduling, forecasting arrivals and departures, and managing room inventory.
• Participate in Manager on Duty (MOD) rotation and support operations during emergencies.
• Conduct daily inspections of guest rooms, public areas, and back-of-house spaces to ensure cleanliness standards are met.
• Monitor room readiness and coordinate with the Front Desk regarding arrivals, departures, and VIP accommodations.
• Ensure guestrooms meet brand standards, company expectations, and guest satisfaction requirements.
• Perform quality assurance inspections and address deficiencies promptly.
• Assist in overseeing the daily operations of the Housekeeping Department.
• Coordinate room assignments and staffing levels to maximize efficiency and productivity.
• Monitor housekeeping productivity and ensure rooms are cleaned within established timeframes.
• Ensure proper inventory and distribution of linens, amenities, cleaning supplies, and equipment.
• Assist with scheduling and labor management to align staffing with occupancy levels.
• Supervise Housekeeping Supervisors, Room Attendants, Housepersons, and Laundry staff as assigned.
• Train employees on cleaning procedures, safety standards, chemical handling, and company policies.
• Conduct coaching, performance evaluations, and disciplinary actions when necessary.
• Promote a positive work environment focused on teamwork, accountability, and guest service.
• Ensure compliance with OSHA regulations, safety procedures, and hotel policies.
• Monitor proper use and storage of cleaning chemicals and equipment.
• Conduct routine safety inspections and identify potential hazards.
• Assist with accident investigations and incident reporting.
• Ensure adherence to health and sanitation standards.
• Monitor housekeeping supply inventories and assist with purchasing requests.
• Control departmental expenses while maintaining service standards.
• Minimize waste, loss, and damage to hotel assets.
• Assist with linen and uniform inventory management.
• Identify maintenance issues within guestrooms and public spaces.
• Coordinate with the Engineering Department to ensure timely repairs.
• Follow up on work orders and track completion.

Benefits

• Salary-$25.00-$28.00
• Medical, dental, vision insurance available for full-time employees and their families
• Short-term and Long-term Disability Insurance
• Supplemental Life Insurance
• Flexible Savings Account
• 401k with up to a 5% company match
• Vacation Time - 80 hours on your first 3 years of service
• Sick Time – 1 hour accrued per 30 hours worked
• Paid Holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas Day

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED