Assistant Rooms Manager

Montage International•New York, NY

8d•$75,000 - $80,000•Onsite

About The Position

Montage International is seeking passionate individuals to join their team and bring their vision to life. They have cultivated a culture that emphasizes doing what you love. This role involves providing a high level of personalized service to guests, ensuring their needs and preferences are anticipated and fulfilled. The position also requires meticulous attention to room preparation, in-room dining services, concierge duties, and efficient management of guest requests and departmental coordination. Maintaining guest privacy and promptly resolving any concerns are also key aspects of this role. The Assistant Rooms Manager will also cross-train in other Rooms Division departments, offering support as needed.

Requirements

High school diploma or GED required
At least two years of experience in hospitality, customer service or related field
Must be able to maintain a positive attitude under stressful work conditions
Ability to adapt to a fast-paced environment
Exceptional interpersonal and communication skills.
Impeccable attention to detail and strong organizational abilities.
Knowledge of fine dining etiquette and in-room service standards.
Flexibility to work a variety of shifts, including weekends and holidays.
Impeccable grooming and professional appearance.

Nice To Haves

Certification in Safety Management or Food Safety a plus

Responsibilities

Greet and welcome guests with a warm and professional demeanor, including handling luggage and parking services, providing a high level of personalized service.
Serve as the main point of contact for guests during their stay, offering assistance, following up and following through on any requests and take proactive measures to prevent potential concerns.
Anticipate and fulfill guests' needs and preferences, including arranging special requests, obtaining preferred housekeeping service times to top tier VIP’s during their stay, reservations, and providing information about the property and its amenities.
Ensure guest rooms and suites are meticulously prepared and maintained, including turndown service, ensuring cleanliness, and restocking amenities. Foster a welcoming environment for guests.
Provide in-room dining services, taking orders, setting up tables, and recommending food and beverages tailored to guests based on guest preferences and dietary requirements.
Provide recommendations and reservations for local attractions, restaurants, and activities.
Assist with transportation, airport transfers, and any special requests, ensuring timely and seamless experiences for guests.
Manage guest requests efficiently with an organized schedule, coordinate with various departments, handle transactions, and stay informed about the facility layout and guest records for seamless service.
Maintain knowledge of facility floor plan, including emergency exits.
Respect and uphold the privacy and confidentiality of all guests and their personal information.
Address any guest concerns or issues promptly and professionally, seeking swift and effective solutions.
Cross-train in the Rooms Division department, providing support for PBX, guest transportation, and assisting the Front Desk operations as the needs arise.