Assistant Rooms Manager

MML Hospitality•New Orleans, LA

13d•Onsite

About The Position

Hotel Saint Vincent is a 75-room hotel located in a landmark 1861 building in the Lower Garden District of New Orleans. It is part of the McGuire Moorman Lambert Hospitality group. The hotel aims to honor its history while providing exceptional hospitality through thoughtful design, genuine service, and memorable guest experiences. The hotel operates under five Leadership Tenets: Own It, Lead with Respect, Win as One Team, Learn and Elevate, and Leave Them Better.

Requirements

Minimum two years of hotel operations or Rooms Division leadership experience preferred.
Strong leadership, organizational, and problem-solving skills.
Excellent communication and interpersonal skills.
Demonstrated ability to lead with professionalism, accountability, and a guest-first mindset.
Ability to build collaborative relationships across departments and lead by example.
Ability to prioritize multiple responsibilities in a fast-paced luxury hospitality environment.
Flexible schedule, including evenings, weekends, and holidays as business needs require.
Experience with hotel property management systems, ALICE, and guest service platforms preferred.
Acknowledge and agree to the background check process as a condition of employment.

Nice To Haves

Minimum two years of hotel operations or Rooms Division leadership experience.
Experience with hotel property management systems, ALICE, and guest service platforms.

Responsibilities

Oversee daily operations for Front Desk and Housekeeping, ensuring staff complete their duties according to checklists and service standards.
Monitor Alice requests and hold the team to a 15-minute response standard, closing the loop with the guest.
Serve as Manager on Duty when needed and take the lead during emergency situations.
Report glitch tickets accurately and promptly.
Assist with purchasing and receiving of operational supplies, maintaining par levels.
Resolve problems that arise during a shift or ensure proper handoff.
Assist with scheduling for all hourly positions in the Rooms division, ensuring schedules are operationally sound, fair, predictable, and published on time.
Ensure shifts and lunch breaks are covered.
Give direct, timely feedback in the moment, correcting privately and recognizing publicly.
Listen to the team before making decisions.
Follow through on commitments made to the team.
Operate Front Desk, Housekeeping, and Engineering as one Rooms operation.
Attend leadership meetings and share pertinent information with the team.
Communicate proactively with other departments (Food & Beverage, Sales, Engineering) regarding guest experience.
Step in to assist where needed, such as stripping a room, running a bag, or covering the desk.
Coach, mentor, and develop the team to maintain high productivity and consistent standards.
Train new team members thoroughly and verify comprehension.
Build depth in the department through cross-training.
Seek and act on feedback on leadership from team, peers, and superiors.
Treat mistakes as learning opportunities.
Inspect rooms for quality, consistency, and style.
Walk public areas to monitor cleanliness, supply levels, and presentation, addressing needs directly.
Ensure guest expectations are met and the room reflects promises made.
Follow up personally with guests who experienced a service opportunity.
Look for opportunities to personalize guest stays and empower the team to do the same.