Assistant Room Service Manager
Four Seasons Hotels and Resorts•Austin, TX
•Onsite
About The Position
At Four Seasons Hotels and Resorts Austin, the Assistant Room Service Manager supports the daily operation of In-Room Dining, ensuring exceptional service, efficiency, and personalized guest experiences that reflect the standards of Four Seasons. This role partners closely with Culinary, Stewarding, and Front Office teams to oversee service execution, develop employees, and maintain operational excellence across all aspects of Room Service operations.
Requirements
- Previous leadership or supervisory experience in luxury hospitality, restaurant operations, or In-Room Dining preferred
- Strong passion for hospitality with excellent communication, organization, and problem-solving skills
- Ability to lead by example in a fast-paced, guest-focused environment while maintaining professionalism and composure
- Flexible schedule availability, including evenings, weekends, and holidays
- Food Handler and TABC certifications preferred or required upon hire
Responsibilities
- Support the daily operation of In-Room Dining, ensuring exceptional quality, consistency, and personalized guest service standards are maintained at all times
- Supervise, train, mentor, and motivate Room Service employees while fostering a positive and collaborative work environment
- Maintain a strong floor presence during service periods to support the team, engage with guests, and ensure smooth operations
- Monitor order accuracy, delivery timing, and presentation standards to ensure an elevated luxury dining experience for guests
- Handle guest concerns, service recovery opportunities, and special requests with professionalism and urgency
- Collaborate with Culinary and hotel leadership teams to support menu updates, promotions, and operational initiatives
- Assist with scheduling, payroll oversight, labor management, and inventory controls to support financial objectives
- Ensure compliance with Four Seasons standards as well as all local health, safety, and sanitation regulations
- Partner with Front Office and Guest Services teams to coordinate VIP arrivals, amenities, and special in-room dining experiences
- Participate in departmental meetings, training programs, and ongoing development initiatives to drive continuous improvement
Benefits
- Competitive Salary, wages, and a comprehensive benefits package
- Excellent Training and Development opportunities
- Employee Discount for stays at any Four Seasons Hotels and Resorts worldwide
- Complimentary Dry Cleaning for Employee Uniforms
- Complimentary Employee Meals
- Medical, Dental, and Vision insurance options
- Paid Time Off and Holiday Pay
- Retirement savings plan options
- Opportunities for career growth and advancement within Four Seasons
- Inclusive and employee-focused culture committed to excellence and genuine care
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
