Room Service Manager

Four Seasons Hotels and Resorts•Boston, MA

5d•$85,490 - $89,116•Onsite

About The Position

Four Seasons Hotel One Dalton Street, Boston is currently looking for a Room Service Manager! This role is responsible for overseeing the Room Service Department, ensuring high standards of service and operational efficiency. The manager will lead and develop the team, manage costs, and ensure the quality of food and beverage offerings for 24-hour in-room dining and private bar services. Collaboration with other departments, such as Food & Beverage and Culinary, is essential for menu design and operational coordination.

Requirements

College degree preferably specializing in hotel/restaurant management or equivalent experience is required.
Two to three years previous experience in management position in Food & Beverage.
Working knowledge of division operations as well as Four Seasons cultural and core standards, policies, and standard operating procedures.
Working knowledge of food & beverage service, cost control, labor control, maintenance, merchandising, and accounting.
Ability to operate computer equipment and other food & beverage computer systems.
Reading, writing and oral proficiency in the English language.
Must already be legally permitted to work in the United States.
Applicants without valid work authorization for the United States will not be considered.

Nice To Haves

Current Four Seasons managers may qualify for L-1 visa sponsorship.

Responsibilities

Select, train, evaluate, lead, motivate, coach, and discipline all employees in the Hotel’s Room Service Department to ensure that established cultural and core standards are met.
Long-range strategic planning for outlet operation.
Be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts.
Describe and ensure quality of all food items, ingredients, and preparation methods, as well as provide knowledge of wine and spirits in an elegantly appointed environment dedicated to an attentive and distinctive experience for 24-hour a day in-room dining and in-room private bar services.
Work closely with the Assistant Director of Food & Beverage, Executive Sous Chef and Sous Chefs to design effective menu and amenity options while ensuring excellent product quality at a fair price.
Attend regular operational meetings to ensure effective coordination and cooperation between departments.
Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control.
Observe physical condition of facilities and equipment in the outlet and make recommendations for corrections and improvements as needed.

Benefits

Salary: $85,490 - $89,115.60
FREE Medical, Dental and Vision Insurance for you and your eligible dependents, after 30 days
401(k) Retirement Matching Plan
Ability to experience our hotels as a guest through the Employee Travel program
Highly competitive salaries and incentives
Educational assistance programs, as well as in-house training workshop for all employees
Complimentary Life insurance
Vacation & Paid Sick Time Off
Complimentary Employee Meals
And much more!