Room Service

Hershey Entertainment & Resorts Careers•Hershey, PA

1d•Onsite

About The Position

Join the team at Hershey Lodge, an award-winning resort best known for being warm, welcoming, and distinctly Hershey. Offering 665 guest rooms and 100,000 square feet of function space, Hershey Lodge provides convenience and comfort for families and guests of all ages. We hope you'll enjoy the sweet hospitality and iconic chocolate details around every corner. This position is responsible for the transportation and serving of food and beverage items to and from the guests via the room service operation and its related functions at the Hershey Lodge. As a Part-Time Team Member, you will enjoy sweet perks like FREE admission and parking to Hersheypark, discounts on food & shopping, and more as soon as you receive your Employee ID!

Requirements

Must be at least 18 years of age or older
Must successfully complete RAMP training by passing the required test within the established probationary period
Must demonstrate a capacity to operate the Point of Sale system and complete elementary math functions
Must be responsible for cash, credit card, and room charge handling
Must demonstrate complete organizational skills both in paperwork and work area
Must be able to communicate effectively to co-workers and other staff
Ability to work in a fast pace environment 50% of the shift

Responsibilities

Arrange room service carts in a professional and appealing manner
Maintain an adequate amount of room service supplies
Maintain a complete knowledge of menu and all related menu items
Understand the room service process to be able to direct the guest and answer any questions
Complete fundamental mathematics
Operate the Point of Service System and handle guest concerns and questions in a thorough and professional manner
Serve and handle alcoholic beverages
Deliver guest food orders and amenities
Perform other duties as assigned