Room Service Server

HEI Hotels & Resorts•Dallas, TX

6d•Onsite

About The Position

The Stoneleigh, a landmark in Uptown Dallas, has recently completed a $20.0M renovation and relaunched as part of Marriott's prestigious Autograph Collection. All 176 rooms and public areas have been renovated, including the restaurant, Lions Den, and bar, Bar Leonessa. Lions Den features the next restaurant from awarding-winning chef, Chef Michael White, known for his culinary accolades including the James Beard award and multiple Michelin stars. Lions Den will be opening on May 1st, 2026. HEI is dedicated to building a diverse and inclusive workplace and encourages candidates to apply even if they don't meet every requirement. U.S. military experience is valued.

Requirements

Ability to communicate well with guests.
Ability to grasp, bend, lift and/or carry, or otherwise, move or push goods on a cart weighing a maximum of 100 lbs., at a continuous schedule with or without reasonable accommodation.
Ability to transport large trays weighing up to 30lbs. with or without reasonable accommodation.
Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Nice To Haves

Hotel experience preferred.

Responsibilities

Set up and deliver all food and beverage orders in accordance with established guidelines, procedures and policies as prescribed by company standards.
Conduct floor sweeps and retrieve all food and beverage trays in order to maintain established sanitation guidelines.
Set up and deliver all VIP amenities.
Service all hospitality suites in accordance with Banquet Event Orders and established policies and procedure.
Complete all shift side work as outlined in the hotel’s operating policies and procedures.
Respond to customer needs, issues, comments, and problems to ensure a quality experience and enhance future sales. Report all communication to immediate shift supervisor.
Perform all cash handling responsibilities in accordance with company policies and procedures.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job-related duties as assigned.