Assistant Retail Manager - CC Philadelphia Main Bkst

Follett•Philadelphia, PA

1d•$20 - $23

About The Position

The Assistant Store Manager supports a Market Leader or Campus Store Manager in overseeing store operations. The role drives sales growth while ensuring brand and operational excellence and an engaging customer service experience. It also involves mentoring and developing team members, monitoring financial metrics and store performance, and supporting overall store operations. The successful candidate demonstrates Follett’s values and strategic core competencies and maintains availability that meets business needs.

Requirements

Computer literacy and general computer skills.
Ability to organize and prioritize workload.
Effective verbal and written communication.
Availability that meets business needs.
Ability to travel minimally, less than 10%.

Nice To Haves

Associate’s degree or equivalent.
0–5 years of retail or bookstore experience.
Prior supervisory experience.

Responsibilities

Supervise sales team members, including full-time, part-time, and temporary staff.
Schedule team members’ work hours.
Train new and seasonal team members and perform onboarding procedures for new hires.
Ensure team members follow company and store policies, procedures, and standards.
Maintain merchandising and promotion standards and create displays.
Greet customers, answer phones, provide information, direct callers, and resolve escalated issues.
Help maintain a solutions-focused customer service culture and exceptional customer experience.
Receive, verify, and unload orders as necessary.
Operate the cash register and store computer to accept payments, place orders, and make changes while following safe cash-handling procedures.
Balance cash drawers and prepare bank deposits.
Stock shelves and take inventory according to the store schedule.
Perform general store cleaning and straighten shelves, displays, and register areas as needed.
Cover other personnel during breaks, lunch, vacation, or peak seasonal periods, including register operations, shipping and receiving, textbooks, and other store departments.
Serve as a keyholder with opening and closing responsibilities.
Calculate deposits; count cash drawers and the safe; and support accounts receivable and bad-check collection and recovery.
Balance cash, credit cards, and checks against register tapes.
Check invoices against purchase orders and credit memos against charge-backs for accuracy.
Compile data for end-of-month reporting and investigate accounts receivable problems and cash drawer discrepancies.
Enter and produce daily sales, month-end, and payroll reports.
Apply shrink-prevention practices and activities, including visible customer service.
Perform other duties as assigned.