Assistant Retail Manager - Maryland
About The Position
The Assistant Retail Manager supports the overall success of the Gift Shop by helping ensure exceptional guest service, operational excellence, and an engaged team. Working with the Retail Manager, this hands-on sales-floor leader assists with daily operations, merchandising, inventory management, staff development, scheduling, and sales initiatives. The role helps create an inviting shopping experience by maintaining company standards, supporting business objectives, coaching Team Members, and ensuring the Gift Shop operates efficiently and professionally. The position may serve as Manager on Duty in the Retail Manager’s absence. It requires flexibility to work varied schedules, including evenings, weekends, and holidays, and the ability to obtain and maintain a gaming license as required by the Maryland Lottery & Gaming Control Agency.
Requirements
- High school diploma or GED equivalent.
- Two to four years of retail experience, including at least one year of supervisory or leadership responsibility.
- Demonstrated experience in team leadership, coaching, and employee development.
- Strong leadership, coaching, and team-development skills, with the ability to foster a positive team culture.
- Excellent guest-service, communication, and interpersonal skills.
- Strong organizational, time-management, multitasking, analytical, problem-solving, and decision-making abilities in a fast-paced environment.
- Ability to interpret sales, inventory, and operational performance data to drive results.
- Strong attention to detail, follow-through, sound judgment, and ability to maintain confidentiality.
- Knowledge of retail operations, merchandising, inventory management, and customer-service best practices.
- Ability to communicate effectively in English with Team Members, guests, vendors, and leadership.
- Strong computer skills and familiarity with retail POS systems.
- Flexibility to work varied schedules, including evenings, weekends, and holidays.
- Ability to obtain and maintain a gaming license as required by the Maryland Lottery & Gaming Control Agency.
- Ability to stand and walk for extended periods and occasionally sit for administrative duties.
- Ability to use hands and fingers to handle merchandise, operate equipment, and perform computer work; bend, reach, stoop, kneel, crouch, and balance as necessary.
- Ability to regularly lift and/or move up to 20 pounds and occasionally lift and/or move up to 40 pounds.
- Ability to review documents, inventory records, and computer screens with sufficient visual acuity.
Nice To Haves
- Retail customer service training.
- Experience with inventory management, merchandising, and retail operations.
Responsibilities
- Assist the Retail Manager with daily Gift Shop operations and serve as Manager on Duty in their absence.
- Support recruitment, onboarding, training, coaching, development, and performance management of Team Members.
- Provide ongoing feedback, conduct performance discussions, and foster a positive, engaged team culture.
- Develop and maintain staffing schedules aligned with business demands, service standards, and labor budgets.
- Monitor inventory levels and accuracy, support merchandise purchasing decisions, and reduce shrinkage through effective controls.
- Maintain visual merchandising, promotional displays, and overall store presentation standards.
- Coordinate special events, marketing initiatives, and promotional activities with internal departments and corporate teams.
- Analyze sales performance, inventory trends, operational metrics, and departmental KPIs to identify improvement opportunities.
- Ensure compliance with company policies, safety standards, gaming regulations, and departmental procedures.
- Resolve guest concerns professionally, provide service recovery, and enhance the guest experience.
- Recommend process improvements, maintain departmental records and documentation, participate in vendor relationships and buying opportunities, and perform other duties as assigned.
Benefits
- Comprehensive group health coverage for full-time and part-time Team Members and eligible dependents.
- Free basic life insurance.
- Free short-term and long-term disability.
- Retirement savings options.
- Paid Time Off.
- Tuition reimbursement.
- On-site wellness center for Team Members and eligible dependents at the Maryland property.
- Training and pathways for career growth.
- Rewards and recognition programs.
- Annual merit-based pay increases.
- Discretionary performance bonuses.
- Discretionary service bonuses.
- Free parking.
- Free food and discounted meals.
- Live! Hotel, Food & Beverage, and Entertainment discounts.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
